2 makuuhuonetta, 2 kylpyhuonetta, vuodepaikkoja 4
TurnKey Vacation Rentals
Lemmikkejä ei sallita
Juhlia/tapahtumia ei sallita
Asiakkaiden enin sallittu määrä: 4
Päävuokraajan alaikäraja: 25
Kysy omistajalta tai lue huolella vuokrasopimus, kun olet varaamassa majoitustilaa.
Sad to say our experience at this unit was subpar at best and working with TurnKey was no better. The moment we walked in to the unit there was an overwhelming odor. While we were at the unit we needed to open a window for fresh air. The kitchen rugs were stained. There was food on the counter and table when we arrived. The unit didnt have any cleaning supplies, not even wipes if you simply wanted to wipe things down. There was no broom or dustpan or even trash bags. We asked TurnKey where we were to find trash bags and the canned response was an apology for the inconvenience. It took 24 hours for someone figure out where they were (locked up of course). When we went to wash our dishes we noticed the water wasn't draining in the sink. The garbage disposal was out and not working for some time. It was obvious due to the foul odor coming from underneath the sink. Smelled like fish. TurnKey offered to send someone out the following day, however we were not going to be home at the unit nor wanted someone entering when we weren't present. When the house was prepped for our arrival, how was all of this overlooked??!!?? There is simply no reason for any of this except poor management of a unit that has potential. We do not recommend this unit to others nor will return which is truly unfortunate.
Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we were unable to address it during your stay. Please be assured that we have worked with the housekeeper to make sure the home is properly cleaned, had the carpets and upholstery deep cleaned to assist in getting rid of any smells, fixed the garbage disposal, and made sure the home is properly stocked. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out at any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
Underwhelming Experience at Bear's Liar
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
The property has so much potential and our poor experience could have easy been avoided with proper maintenance and proactive resolution. TurnKey, in general responds to inquiries with stock answers and apologies vs. providing resolution. That may be problem #1. If they manage the actual property, they do not have quality control processes in place. Upon our arrival there was a distinct odor and remained with us for the entirety of our stay. We had to keep a window open while present at the property for fresh air. TurnKey asked us when we arrived to rate the cleanliness and we quickly gave it a 2. In my opinion, that should have prompted action. We told them about the odor, how the rugs in the kitchen were stained and dirty, some of the cooking utensils were dirty, there was food on the counter and table we needed to wipe down. Even the paper towel roll had was stained. Could they not afford to provide a new $2.00 paper towel roll? We also experienced the kitchen sink that didn't drain. It was filled with water and smelled so bad. This was an obvious problem that predated us that was overlooked. There were not even simple items available like trash bags, cleaning wipes or even a broom and dust pan. We had to ask where the trash bags were located. It took 24 hours to resolve this. There really was no reason for our poor experience. In general, the attention to detail and service isn't there and really brings down the rating for this cabin that has a lot of potential.
Hi Cheryl, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times when we fall short of that. After research we found the housekeeper failed to clean the house between guests and we sincerely apologize for any inconvenience this may have caused you. Please know since your stay, the garbage disposal has been repaired, the furniture and the carpets/rugs have all been professionally cleaned. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. ~The TurnKey VR Team
My girlfriends and I loved this little place. It was perfect for the three of us. It was exactly what we expected it to be and would definitively book this place again!
Thank you for your kind words about the home! We're so glad to hear that it worked out perfectly for your girl's getaway and we're looking forward to hosting you again. - The Turnkey Team
Bear's Lair at Sky Meadows in Tahoe Keys
Comfortable house and good location. Good supply of kitchen supplies. One small issue with plumbing. Overall, good spot for the price. Would return or recommend.
Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us. We want to assure you since your stay we've repaired the hot water valve. You were perfect guests, and we’re looking forward to your next stay! -The TurnKey VR Team
The house was great, loved the location & surroundings. I was very impressed with the home overall for it to accommodate our family comfortably. The kitchen was a little tight but doable. The bathrooms were very clean & had all amenities needed like a hotel including, shampoo, conditioner, etc. The home was kept very clean and had enough towels/bed sheets/covers for everyone. One cool thing was having a bunk bed where my kids enjoyed! In fact they loved it so much we're thinking of getting one for our home!
One thing which I wasn't aware of and didn't see it advertised is that this house DOES NOT have AC. This was tough for us but they did have fans which helped a little although it was stuffy. Another small drawback although it was leveraged was the 2 BBQ grills were dated & dirty. One was gas which had a new gas cylinder which we ended up using although very dirty. Luckily i had grill cover sheets so it worked out and the burgers & chicken came out great. The other charcoal grill was there but was dirty. I didn't bother so it was great they offered both. Perhaps cleaning it once or maybe upgrading the grills. On another note one of the kitchen light wasn't working. Although I did communicate it with the management team, no one was able to get back to me though they did say they would. It honestly wasn't a big deal as other lights worked fine & we were able to do our thing.
Finally I liked the tablet they had setup there. It's really cool where you can directly see details of the house, wifi info, amenities etc. It's specifically for the agents app i think which is the same info send in the email but it's cool in the sense you can see more info & it's right there. BIG RECOMMENDATION. Make sure you print out the details or note down the door code. I didn't and i had no signal on my phone so i didnt have the door code on me so i had to call which took extra time due to moving around for signals.
All and all we enjoyed and wouldn't mind coming back again...Lets hope an AC will be installed by then.. but if not no worries.. :)
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Property was very clean. Management company was very helpful.