As we were arriving, texted for directions as there are two ways in through same road, no response. When we finally arrive, open the door, the apartment smells disgusting, there is dirty laundry all over bed, trash cans full of trash. It is Thanksgiving evening, there are no additional linens to even change things with. We had been given two phone numbers to call, called both numerous times, texted them pictures, no response from either until the next day. Had to get a hotel on Thanksgiving, therefore ruining all Thanksgiving dinner plans for the day.
Owners take no ownership, blaming cleaning lady getting in an accident and their travel schedule for lack of responsiveness. As a responsible property owner, I would ensure my paying guest is at least checked in and everything is ready for them prior to zoning out on vacation and leaving back up plans for problem resolution, or just not rent out the property that day. Lackluster, bordering on rude, responses, to dealing with getting a full refund thereafter. Buyer beware.