While we found the home and location to be ideal for our group, we had several issues which really spoiled our stay.
1. The pool and hot tub heaters did not work when we arrived on Saturday, December 21 and were not fixed until late Monday night. We were unable to use either until Tuesday afternoon.
2. The large oven would not turn on. I reported this on Tuesday morning and it was still not fixed when we left on Saturday, December 28th.
3. The outdoor grill did not work. I reported this on Wednesday evening when we attempted to cook dinner (since the oven was broken). Handyman came on Thursday morning and fixed it so it worked a bit but not enough to cook a meal. It was not working when we left.
4. None of the fireplaces worked. I did not report this because of the poor response on all of the other issues.
I think for the amount of money we paid to rent the house, we deserved to have everything in working order or, at the very least, to have things fixed promptly.
I have rented many properties through Home Away and other websites and this beautiful, well appointed home had
more problems than I have ever encountered
Ellen Jones