We arrived in Denver EARLY. Did our shopping etc. Kept checking VRBO access information but it never came. Finally after sitting in the driveway for about 40 minutes, a number appeared to contact the owner. It was really a number to the house manager Scott. He seemed surprised we were there - even though it was well after 4:00. He gave us access codes to enter and walked us through a couple of things on the phone. We saw all of these power cords around the hot tub and chairs ontop. We removed them, removed the cover, only to discover it broken and mid repair. We called the house manager and he said "Oh, so it never got fixed? I guess I'll have to negotiate with the owners to get a new one". The ice maker is also broken, so purchase ice at the store. One of the owners, reached out to us apologizing, saying she was unaware the hot tub was not functioning. A private hot tub was our primary reason for not staying at One Ski Hill Place. We've rented this home before. Perks: great layout, nice decor, TV's and games everywhere. Steam shower, jetted tub, and smart shower in various bathrooms. Kitchen well stocked with spices, dishes, pots, pans, machines etc. Welcome gift had popcorn, hot chocolate, vitamin C drink, magazine about town, blistex, cookies, hand warmers, etc. The bathrooms were stocked with shampoo, conditioners, and body wash - enough for a week, that was a bonus! We let the owners know that many lights of this smart house were out etc and I feel they will make sure things are repaired and replaced. The quality of beds, linens, pillows, towels, napkins are as nice as I have in my own home. Slept better on the master bed than any hotel bed. The hot tub repair man came out several times a day and worked hard to get the tub parts replaced and thawed. The owners offered to give us dinner out, or an excursion as an apology. The first night, I was so dissapointed that I found a house in the neighborhood for way less, with an operational hot tub - I tried to switch but that was not an option - unfortunately. If you are like us...and never get sore from 8:30 til 4:30 skiing all day if you have a hot tub...make sure it is working. Otherwise this is a great house, awesome location with a gondola stop yards away. Heated garage that double as a mudroom for skiis, boot warmers etc. Charge the red ipad so you can have music throughout the house. Fireplace in greatroom and master - remote switches. Comfortable elegance.