The condo was beautiful! It was the nicest condo we’ve ever visited in regards to the space, the open floor concept, and the views. However, there a few things that could be corrected. There was excess mold and mildew in all the stand in showers. I understand mold and mildew will be present in any area with moisture, but it was excessive. The pillows are extremely flat and uncomfortable. All of the guests on our trip expressed discomfort in the pillows and some form of body ache from sleeping on them. We even contemplated buying pillows from Walmart. There was also a miscommunication with the beach gate code. The app gave us one code and an email gave us another. Once we arrived at the beach, I entered the incorrect code and couldn’t get in. I contacted Vacasa to verify the code and they confirmed the incorrect code. They also couldn’t get in contact with anyone to let us in. We were stuck at the gate with the sun at its highest and hottest with two toddlers (a 1 year old and a 3 year old) complaining about the sun beating on them, two wagons full of beach items, and beach bags. I didn’t think to check one of the many emails I received for a different code because I assumed all the information in all the communications I received regarding my trip was the same. Fortunately, a guest of the condominium came across the street to let us in and provided us with the correct code. Lastly, there was a lot of loose human hair all over the condo (the equivalent of hair that you would find from a dog that sheds). Literally everywhere (the tile floors, in the carpet, in and on the beds, on the area rug, on the couch pillows, on the towels; everywhere). I stopped my children from wearing their socks around the condo and made them wear their sandals because their socks would become covered with hair. I understand hair sheds, but when it’s literally all over the condo, it’s quite annoying. I booked through VRBO and the property is managed by Vacasa. I received multiple emails from VRBO, multiple emails from Vacasa, updates from the apps, and multiple text messages from Vacasa containing information about our trip. That is how information got miscommunicated (i.e., the wrong gate code for the beach). I recommend that there be one streamlined process of communication. If booking via VRBO, VRBO should communicate all the information of the trip on behalf of Vacasa. If booking via Vacasa, all information should come via Vacasa.
