There are so many things to complain. First thing first, the entrance fee wasn't listed on the original site before I made the reservation. Later, I called Orbitz and they connected me with Vacasa and they were saying it was listed on my confirmation email and it is the cost from the local HOA not them. From then on, there was just no response from Vacasa even when I tried to work things out with them. Then, after arriving at the property, the dirty towels from the previous guests was left in the bathroom and only one small pot that was available. Next, the bathtub was extremely slippery and my dad almost slip and there's no precaution for it. Finally, it was pretty hot during the stay and the AC was broken. I just don't think Vacasa has done their job in managing the property and the customer service is terrible as well.