2/10 (非常に不満)
Karen Z.
2022年9月19日
良かった点 : 清潔度
気になった点 : ロケーション、掲載情報の正確さ
DISAPPOINTING IN EVERY WAY- this experience was terrible
We would definitely not recommend booking with Elizabeth.
The location and features we booked were changed with only 2 week's notice for a long weekend. We had no choice but to accept the alternative Elizabeth offered.
We booked and paid for 4 nights at an ocean side luxury trailer with kayaking and a private beach included. She had sold that property and offered us a choice of 2 alternates then recommended that we choose the one we did. It was an ancient 2nd floor apartment in Sydney without a single comfortable chair. It was clean and the check-in and communication was good- that is the only positive things we can say.
To say we were disappointed is an understatement and I expressed this to her very clearly and politely.
Elizabeth offered us a lobster dinner to compensate but did NOT follow through and when we left a day early and asked for a refund for that day, she also did NOT follow through.
This experience was terrible.
Karen Z.
2022 年 9 月に 4 泊滞在