We booked this rental specifically for the two bathrooms due to us travelling with my elderly disabled father.
Upon arrival we discovered that the lock code didn’t work and had to call Michelle to get a new one.
Once inside we looked for the 2nd bathroom. There was a locked door in the 2nd bedroom, my husband assumed that this had been locked in error, as we had had no communication indicating any repairs taking place, he opened the door, it’s a privacy bathroom lock and he used his thumbnail to open it. Once opened we discovered that the cold water for the tap wasn’t working.
At this point Michelle had arrived and we let her know about the bathroom. We were told that the repairman was supposed to have fixed it, but that she would get her husband Mike to come by to fix it. She said he had to get parts and would hopefully get it fixed before sundown.
Later, Mike arrived. When my husband opened the door, Mike aggressively said “You need to lock that door right now. What you’ve done is breaking and entering”. We tried to explain that we had booked the unit based on it having two bathrooms. Mike then said "too bad it’s not going to be fixed" and then left.
At this point we did not feel at all welcome, his aggression was uncalled for and made us feel unsafe. I called Michelle back after Mike left a polite voicemail asking her to call me, but she didn’t respond.
This was bad enough but upon looking around the unit a little more we realized it was filthy. We had taken our shoes off at the door as requested by the sign but our feet quickly became black from the dirt on the floor. The kitchen appeared to have be cleaned with an oily rag, every surface was dirty, with dust caked onto it. I had to wash every dish and utensil before we used it.
The photos in the listing showed a beautiful kitchen with stainless steel appliances. However the fridge was taped shut and there was a dirty old fridge on the the other side of the room that was rusted, filthy and smelled terrible.
We were shocked and by the situation and more than an hour away from Kona. We looked at moving into a hotel that night but my father was too tired to manage that, so we stayed the one night. None of us wanted to shower in the bathroom with the tub, it was dark in there and we were already disgusted with the general filth. First thing in the morning I called a hotel in Kona and managed to get an early check in.
No Hawai'i State certificate of short term vacation rental was posted either