2/10 (非常に不満)
Demesha J.
2023年10月21日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
DO NOT DO IT! THEY HAVE ROACHES!
At first glance the apartment is “cute and clean”. Until you look closer and realize there’s roaches crawling from holes in the sink and running under the bed. I texted the host immediately and was told “That must have came in when the cleaners were cleaning they open the doors and windows! I’ve never seen that… what is that?!? I would either drown it or crush it with a napkin and throw it away!!!!”
I tried to resolve the matter with Vrbo, they stated they could refund their service fee and reimburse me for the cans of Raid and cleaning supplies I had to buy at 2am to clean and exterminate the apartment. Any other refund would have to come directly from the “Host”. Vrbo also stated ‘if roaches are alive and running around THAT is considered an infestation’…. Contrary to what the Host believes.
The Host refuses to refund anything. I explained to the Host (which by the way was NOT the same person on the listing. The person on the listing called someone else on 3-way and she is the one who I spoke with) that I’m not looking for a full refund, but I am looking to have a partial refund because of the roaches! I provided her with videos, photos, and I also left a living roach to prove to her I’M NOT MAKING THIS UP! She has cut all contact and refuses to make this right/fair. I would NOT recommend!!
Demesha J.
2023 年 10 月に 4 泊滞在
