8/10 (良い)
Ben L.
2024 年 12 月 6 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nice, but not quite what the pictures lead you to believe
We had a really nice stay at the secret garden. However, the property seems like it may have had better days in the past. The kitchens were pretty minimally equipped with many small bits not working (a broken toaster, non-functional stove lighters, broken refrigerator shelves, etc.). However, Lily, the property manager, was sweet and very responsive and dealt with every issue we had. There were issues, though: the electricity was off for part of the property when we arrived, the hot water didn't work for ~24 hours in one building at one point, and the toilet leaked in my daughters' room. The pool also seemed to have some issues, although nothing that impacted our stay (but no pool lights, unfortunately). Screen doors were also in poor shape, making it a bit hard to keep out mosquitos. The neighborhood is also a bit of a mixed bag with some really nice restaurants and also some really sketchy sections/trash piles/etc. It's also a bit of a walk to the Center, probably 15-20 minutes. Our trip was nice for a group of 15, but we often used taxis to get to the beach, restaurants, cenotes, etc.
Ben L.
2024 年 11 月に 7 泊滞在
