We really wanted to like this house, but it was more work than we anticipated for our vacation.
PROs: 5-minute walk to a beautiful beach, lots of space—open concept, 3 bedrooms (2 with en suites), screened pool area, nice sized heated pool, comfy beds, large closets, big TV in living room, kitchen stocked with cookware/utensils/dinnerware, beach chairs available, nicely lit space, new dishwasher
CONs: Pool wasn't maintained once in 2 weeks & there were black particles floating in the water—spent 45 min. w/ the "buddy" of the pool guy (who was on vacation) & he said it was pollen yet the black flecks were in the water not on top—it needed to be vacuumed—he only checked the chemicals (manager said she's since contracted a new company), dryer didn’t work for 3 days of our 7-night stay & after it was fixed it still took 1.5+ hours to dry 5 bath towels—used towels add up for 5 ppl over 3 days, annoying beeping noise going off 10+ times/day (no comment from manger on this), killed a cockroach in the kitchen & more droppings discovered the day after I cleaned (manager alerted & planned to address it with pest control), master bath smells like mold/mildew (likely because the only vent is in the water closet & no one ever turns it on—nothing manager can do about this), answering machine goes off 1-3 times per day—usually in the AM (don’t let it scare you when you first hear it), twin bedroom bedding was dirty—not the linens but shams & quilts (left them on the floor with the dirty linens to indicate they needed to be washed by cleaning staff; notified manager of a dirty sham but later found chocolate? on other bedding), floor tile missing near dishwasher, DVD player's a 1-person handheld portable player (bummer for families on rainy days), garbage/recycling pick-up is mid-week & bins/cans were quite full upon arrival (nothing the manager can do about this).
The manager refunded us less than 4%—$100—of our total bill for the challenges we experienced; a drop in the bucket, in our opinion. We were very open about sharing info with her during the week we stayed & we took very good care of the home. It took more time to deal with these problems than we wanted to spend—several emails to manager, dryer repair man call, "pool guy" visit. There was no way of us knowing about these issues prior to our arrival. Things happen...we get it. We own a rental too. But, in the end, you have to take care of the house AND the tenant. Live and learn.