Booked this apartment for a concert we were attending in Nashville. Never received any instructions to check in and the manager, Daniel, said he would meet my husband at the location. He never showed up. He then text at 10:30 PM to offer me another unit but it didn’t have any furniture in it. When I said that wouldn’t work, he offered me a full refund. He then proceeded to tell VRBO that we did check in and we did stay the entire time. I had proof that we didn’t stay there and screen shots our text messages. I eventually received a full refund. VRBO was great and addressing my concerns and getting my refund.