4/10 (不満)
Teresa C.
2024 年 11 月 10 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度
Lack of cleanliness and necessities
The house was much older than photos revealed. Although the person we were in contact with was responsive during our stay and allowed us to check in 2 hours early. He/She did not reply to our concern over the amount of dust on ceiling fans and on carpeting which caused several of us to become congested and even having to sleep on the couch because the one room was the worst. We ended up having to clear the fan and dust in the room ourselves to get a decent night sleep. There were also no batteries in the remotes which we had to purchase and some lamps had no light bulbs. One bedroom had no A/C which made it uncomfortable to sleep in as well. We relayed photos to owner/representative asking for some kind of compensation for our stay. They offered 10% off a future stay however we aren't inclined to go back as a result. After about 4 emails since departing requesting some compensation there has been no reply. It is very sad and unfortunate that once they received our money, concern for our satisfaction quickly became unimportant. We hope they address the lack of cleanliness for future tenants as it really did put a damper on our trip which was celebrating a family wedding. Thank you-
Teresa C.
2024 年 10 月に 3 泊滞在
