I found it odd the home away booking system requested I pay an exhorbitant deposit, in addition to the nightly fee rate, for two nights I booked at a nicely decorated, clean, small unit attached to a woman's home in the San Jose, CA area. I had three long days of business conferences nearby so I only spent time there to sleep. Weather temperatures while I was there were in triple digits. The air conditioning didn't work so it was uncomfortable sleeping. The ceiling fan didn't operate either. And, attempting to connect to wi-fi at the unit gave me error messages indicating the password which displayed near the front entrance to the unit was incorrect. To me, with all of these issues, the owner seemed apathetic in her communication or offer of help to make my stay more comfortable. She never did greet me when I arrived or ask if everything were alright, even though I texted her about the issues I experienced with her property. In the end, I left the unit early the morning after my second night's stay. Literally, the extent of cleaning needed to the unit when I left was an unmade bed and laundering of two towels. The owner messaged me within minutes of my vacating that she was refunding the entire deposit being held. She told me home away would credit the hold in two payments. A second smaller hold credit was not immediately issued to my credit card. Days later I emailed the owner and inquired when I would receive the second credit payment for a portion of the deposit held. She replied she was unsure and that I should contact home away directly. In the end, and with effort and time spent, I disputed the deposit hold charge with American Express. I received credit for the smaller deposit home away held. In summary, my review is: Because of what should have been a simple booking, requiring minimal effort, hassle and discomfort, I consider myself an ex-home away customer. Home away doesn't deserve my business, my time or my money. What a horrible operation they run.