So, we booked our stay in advance and paid for 4 nights at booking. When we were flying in our flight was cancelled and we were left scrambling at the last minute to try and find another flight and a place to stay. Unfortunately in the scramble we forgot to call the Grand Villas to let them know we'd be checking in a day late because of the problem. However, having already paid for our stay we expected it not to be a problem. We finally made it to Orlando late in the evening the following day. Exhausted, we were told by the front desk that our reservations were cancelled, we were charged a fee for not checking in the day prior, and they had rented our unit out to someone else. They told us that they were completely booked and we would have to find other lodging elsewhere. It was nearly midnight and after pleading with the manager he was miraculously able to find us a unit for the night, however he charged us more than double what we had already agreed to pay per night. he told us that it was their standard rate and there was nothing that he could do. So, we went to our room and found a hotel on hotels.com for the following 2 nights. Late the next day we received a call from the manager of the condo unit which we had rented, he stated that he would change the fee that we paid to the fee agreed on and he'd help us find lodging if we still needed it. Since we had already booked and paid at the hotel we left things as they were. We will see how the charges show up on our credit card, I don't necessarily trust them at their word. In summation, its a wonderful place, as long as you hit no snags. But, who can ever pre-plan for snags like these?