First, we were given the wrong info to check in. Wrong lock box, and the code for the other lock box was different. Another tenant coming in phoned the manager to get the different lock box access, different code to get the key to the property. We don't have a cell phone because where we live there is no cell service, so we couldn't phone the manager. However, we did email, with no response until the following day. However, once in the condo we knew we couldn't stay. It is advertised as deluxe, it is anything but. Photos lie. The odour of cleaning fluids and we suspect insecticide was overpowering. There were dead flies in the closet floors. The once white fridge was a yellow grime. The stove was grimy. The towels were in shreds. The curtains were dirty. The bed sheets were stained. A pillow in the dresser was grey, ( once white), leaving us to think the pillows on the bed were likely the same under the pillowcases. Doorknobs were broken off the closet doors. One of the door locks was broken. The surfaces had obviously been cleaned, but the overall impression was of someplace that was minimally cared for. On vacation I don’t want to be someplace where breathing is difficult due to air contaminants and one can’t sleep or eat in a relaxing manner! I would urge you not to list this place! And we await our refund!