8/10 (良い)
Daniel R.、Salt Lake City, UT, USA
2023年7月30日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Men’s Golf Retreat.
The property was beautiful, very clean and well furnished. The amenities were great and as described in the listing. The property is impressive.
We did have a major issue with the oven. We hired a private chef when she began cooking, she could not get the oven to heat up. We had to have the maintenance staff come up three times. Turns out the dial was broken internally prior to our arrival. Unfortunately by the time the issue was diagnosed it was late into the evening and the chef had to improvise another cooking method. The meal wasn’t ruined but it was dramatically delayed and cost the chef three additional hours which we were rightfully billed for. The staff did their best and I understand that it wasn’t their fault, but it was still very frustrating and did put a damper on the experience. The hotel manager did make an adjustment to our rate to make up for it, which we appreciated. Unfortunately the adjustment did not fully cover the additional expense of the chefs added billable hours. Problems happen and we didn’t let it ruin our stay. Everyone did what they could and overall it was still a positive experience.
Daniel R.
2023 年 7 月に 1 泊滞在
