4/10 (不満)
宿泊されたお客様
2024 年 6 月 19 日
気になった点 : 清潔度、コミュニケーション
Would probably not consider staying here again
All the outdoor furniture (table and benches) on the terrace (including the wood deck) were completely covered in yellowish dusty pollen and had
to be cleaned in order to be used. We sat down unknowingly and our clothes got really dirty from all the pollen.
The rubber outdoor sandals were only one size and too small. I’m a womens US size 9 or 39 European size.
I had enormous trouble signing into my YouTube account on the tv, which wasn’t the case last time I stayed at a different Rakuten stay villa where it was very straightforward. Buy my kid insisted in watching his favorites in his YouTube library, so, after a few video calls with the call center and getting help, I was finally able to sign in.
It’s a bit inconvenient that they don’t have any staff at the location that can come in quickly to help with these kind of issues. Everything has to be done over video calls with the provided tablet. They only have partime cleaning ladies on location. One cleaning lady was sent to clean the terrace (the cleaning took like more than 30 minutes, because the layer of pollen was that thick) but could not help with our issues regarding YouTube.
Other than that, the property is clean, pretty conveniently equipped and the beds are comfortable.
We had such a good experience last year at another Rakuten stay villa and were expecting kind of the same quality, so it was a bit disappointing this time.
宿泊されたお客様
2024 年 5 月に 2 泊滞在