Rakuten STAY Hakone Susuki Grass Fields

A modern building with two large wooden doors labeled "Rakuten STAY."

A modern dining area with a table and chairs, a grill, and a sliding glass door leading to a bedroom.

A residential area with modern houses, a well-maintained lawn, and a clear sky.

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

A spa area with a hot tub, tiled walls, and a control panel.

Wonderful

Highlights

Self-parking included
Enjoy the convenience of free self-parking, a rare perk for guests in this location.
Discover nearby landmarks
Walk to Fuji-Hakone-Izu National Park

Popular amenities

Self-parking included
Kitchen
Air-conditioning
Deck or patio
Free Wi-Fi
Refrigerator

Explore the area

1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631

Place, Sengokuhara Onsen
‪1 min walk‬
Place, Sengokuhara Susuki Prairie
‪1 min walk‬
Place, Daihakone Country Club
‪6 min walk‬

Choose your unit

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

732 sq ft
1 bedroom
Sleeps 4
1 Queen Bed and 2 Single Futons
Free Wi-Fi

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

732 sq ft
1 bedroom
Sleeps 4
1 Queen Bed and 2 Single Futons
Free Wi-Fi

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

743 sq ft
1 bedroom
Sleeps 6
2 Double Beds and 2 Single Beds
Free Wi-Fi

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

753 sq ft
1 bedroom
Sleeps 6
2 Double Beds and 2 Single Beds
Free Wi-Fi

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

753 sq ft
1 bedroom
Sleeps 6
2 Double Beds and 2 Single Beds
Free Wi-Fi

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

Sleeps 4
2 Single Futons and 1 Queen Bed
Free Wi-Fi

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

Sleeps 6
2 Double Beds and 2 Single Beds
Free Wi-Fi

Queen Beds + Raised Floor Area

Sleeps 4
2 Single Futons and 1 Queen Bed
Free Wi-Fi

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About the area

Hakone

Sengokuhara, a neighbourhood in Hakone, is home to Rakuten STAY Hakone Susuki Grass Fields. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Ōwakudani. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater.

View more Aparthotels in Hakone

What's nearby

Sengokuhara Onsen - 1 min walk - 0.0 km
Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
Sengokuhara Susuki Prairie - 1 min walk - 0.2 km
Daihakone Country Club - 6 min walk - 0.5 km
Hakone Venetian Glass Museum - 5 min drive - 2.3 km

Getting around

Hakone Miyanoshita Station - 12 min drive
Kowakidani Station - 12 min drive
Tokyo (HND-Haneda) - 120 min drive

Restaurants

‪じねんじょ蕎麦箱根九十九 - ‬3 min drive
‪tea salon Orient Express - ‬19 min walk
蔵一
‪カフェテラッツァうかい - ‬3 min drive
‪いろり茶屋 - ‬20 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

This smoke-free aparthotel features free self-parking and a vending machine. Each apartment boasts a spring water bath and a heated floor, while offering a kitchen and a fridge. Guests can appreciate conveniences, such as a microwave and a coffee/tea maker, and other amenities include free WiFi and a stovetop.

Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and a hairdryer.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

This property doesn't offer after-hours check-in

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Important information

You need to know

Property # 115979800

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Rakuten STAY Hakone Susuki Grass Fields?

Self-parking is free at this property.

What time is check-in at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Rakuten STAY Hakone Susuki Grass Fields?

Checkout is at 10:00 AM.

Where is Rakuten STAY Hakone Susuki Grass Fields located?

Located in Sengokuhara, this aparthotel is steps from Sengokuhara Onsen and 2.5 mi (4.1 km) from Lake Ashi. Sengokuhara Susuki Prairie and Daihakone Country Club are also within 10 minutes.

Rakuten STAY Hakone Susuki Grass Fields Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.

Learn more

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Check-in

8.0/10

Communication

9.6/10

Listing accuracy

Verified review

10/10 Excellent

Luisa

26 Dec, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Room was comfortable and clean.

Stayed 1 night in Oct 2025

Verified review

10/10 Excellent

Philippe

4 Oct, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help

Stayed 1 night in Oct 2025

Verified review

10/10 Excellent

Wayne

18 Jan, 2026

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent

Stayed 1 night in Jan 2026

Verified review

10/10 Excellent

Chundru

22 Dec, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent

Stayed 1 night in Oct 2025

Verified review

10/10 Excellent

mark

21 Nov, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!

Stayed 2 nights in Nov 2025

Verified review

10/10 Excellent

Yuan Zhi

17 Apr, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.

Stayed 3 nights in Apr 2026

Verified review

8/10 Good

Todd

20 Feb, 2026

Liked: Amenities

Disliked: Communication

Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.

Stayed 2 nights in Feb 2026

Verified review

10/10 Excellent

Tae Rang

20 Oct, 2025

Liked: Cleanliness, room comfort, communication

Good Condition

Stayed 1 night in Oct 2025

Verified review

10/10 Excellent

Nailani

7 Mar, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.

Stayed 2 nights in Mar 2026

Verified review

10/10 Excellent

Kyoko

29 Mar, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。

Stayed 1 night in Mar 2026

Verified review

10/10 Excellent

Juliana

10 Mar, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

非常之好的一次體驗

Stayed 1 night in Feb 2026

Verified review

6/10 Okay

MASAKAZU

11 Feb, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。

Stayed 1 night in Feb 2026

Verified review

10/10 Excellent

Maya

14 Jan, 2026

全ての設備、サービス、価格に大満足。

Stayed 2 nights in Jan 2026

Verified review

10/10 Excellent

木村

15 Nov, 2025

Liked: Cleanliness, amenities, property conditions & facilities

清潔感があって非常に良かったです。

Stayed 1 night in Nov 2025

Verified review

10/10 Excellent

VERA NATHALIA

1 Nov, 2025

Liked: Cleanliness, property conditions & facilities, communication

部屋の雰囲気がいい

Stayed 2 nights in Oct 2025

Verified review

10/10 Excellent

Tzu-yu

21 Oct, 2025

Liked: Cleanliness, room comfort, communication

超棒更超級乾淨

Stayed 2 nights in Oct 2025

Verified review

10/10 Excellent

貴之

1 Sept, 2025

Liked: Cleanliness, amenities, property conditions & facilities

細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。

Stayed 1 night in Aug 2025

Verified review

10/10 Excellent

ATSUKI

16 Aug, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

ペット同伴できること。

Stayed 1 night in Aug 2025

Verified review

8/10 Good

MISUMI

15 Aug, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

とても快適に過ごせました。温泉も良かったです。

Stayed 1 night in Aug 2025

Verified review

10/10 Excellent

jorge

6 Apr, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

Stayed 1 night in Apr 2026

Verified review

8/10 Good

HIROSHI

31 Mar, 2026

Liked: Cleanliness, check-in, communication, listing accuracy

Stayed 5 nights in Mar 2026

Verified review

8/10 Good

Masaki

27 Dec, 2025

Stayed 1 night in Dec 2025

Verified review

4/10 Poor

OKUTO

24 Oct, 2025

Stayed 1 night in Oct 2025

Verified review

10/10 Excellent

Haruka

21 Sept, 2025

Liked: Cleanliness, room comfort, communication

Stayed 1 night in Sep 2025

Verified review

10/10 Excellent

JAESUNG

21 Aug, 2025

Stayed 1 night in Jul 2025

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Rakuten STAY Hakone Susuki Grass Fields

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

Reviews

Highlights

Popular amenities

Explore the area

Choose your unit

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

View all photos for Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking

View all photos for Family Room

Family Room

View all photos for 6 Person Room

6 Person Room

View all photos for Queen Beds + Raised Floor Area

Queen Beds + Raised Floor Area

Have a question?

Similar properties

BBQ terrace hot spring footbath Maisonette / Ashigarashimo-gun Kanagawa

About the area

Hakone

What's nearby

Getting around

Restaurants

About this property

Rakuten STAY Hakone Susuki Grass Fields

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Important information

You need to know

Frequently asked questions

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

Wonderful

9.8/10

9.8/10

9.8/10

9.2/10

8.0/10

9.6/10

Reviews

10/10 Excellent

Luisa

Luisa

10/10 Excellent

Philippe

Philippe

10/10 Excellent

Wayne

Wayne

10/10 Excellent

Chundru

Chundru

10/10 Excellent

mark

mark

10/10 Excellent

Yuan Zhi

Yuan Zhi

8/10 Good

Todd

Todd

10/10 Excellent

Tae Rang

Tae Rang

10/10 Excellent

Nailani