Jonery is an apartment complex located in Charlotte, North Carolina’s trendy Arts District that allots of portion of their one bedroom and studio spaces for room rental.
They require you to pre-check in online which I did. I knew that I would be arriving after the 5PM which is when their website noted a life staff member leaves.
For two days during business hours, I left emails. I left voicemails….called excessively and no one ever answered or responded.
Upon my 5 o’clock arrival, tenants were being evacuated from the building and fire alarms were blazing. Had to wait about 40 minutes for the fire department to clear everyone to re-enter the bldg.
like many virtual check-in residence, there was a kiosk in the lobby that gave instructions. I was also sent email instructions on how to use the kiosk.
I did everything I was instructed to do, but my check-in would not process.
Ask some of the permanent tenants for help, they noted that they often see travelers struggling to check in.
The login I was given to get onto the elevator, did not work the login I was finally given to get into my room did not work.
Via text, eventually got a response from a staff member. It took an additional two hours for them to generate me a new room code. After nearly 3 1/2 hours, that room code worked. By that time, I had already booked another suite at another hotel.
I demanded a refund and a complimentary stay. I was reluctantly given a refund after much back-n-forth. The worst…
