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Aparthotel

Whales Bay Hotel

Family-friendly aparthotel with a full-service spa and a health club

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Photo gallery for Whales Bay Hotel

Front of property
Outdoor pool
Exterior
Beach/ocean view
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Gym
  • Laundry
  • Kitchen
  • Air conditioning
$125
All fees included
Oct 18 - Oct 19

Explore the area

View in a map
Canada do Terreiro, São Vicente Ferreir, Ponta Delgada, 9545-520
  • Place, Batalha Golf Course
    ‪9 min drive‬
  • Place, Antonio Borges Garden
    ‪13 min drive‬
  • Place, Ponta Delgada City Gates
    ‪15 min drive‬
  • Airport, Ponta Delgada (PDL-Joao Paulo II)
    ‪15 min drive‬

Choose your unit

View all photos for Penthouse, 2 Bedrooms (4 Adults + 2 Children)

Room

Penthouse, 2 Bedrooms (4 Adults + 2 Children)

  • 1604 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 Adults + 2 Children)

Extra beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children)

Room

Apartment, 1 Bedroom (2 Adults + 2 Children)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Ponta Delgada

Located in Ponta Delgada, Whales Bay Hotel is by the sea. Ponta Delgada City Gates and Vista do Rei Viewpoint are notable landmarks, and the area's natural beauty can be seen at Praia do Populo and Lagoa das Sete Cidade. Traveling with kids? Don't miss Antonio Borges Garden.
View more Aparthotels in Ponta DelgadaOpens in a new window

What's nearby

  • Batalha Golf Course - 9 min drive - 6.5 km
  • Antonio Borges Garden - 13 min drive - 13.0 km
  • University of the Azores - 14 min drive - 13.8 km
  • Ponta Delgada Harbour - 15 min drive - 14.6 km
  • Ponta Delgada City Gates - 15 min drive - 13.8 km

Getting around

  • Joao Paulo II Airport (PDL) - 18 min drive

Restaurants

  • ‪Burger King - ‬15 min drive
  • ‪Restaurante da Associação Agricola de São Miguel - ‬12 min drive
  • ‪4 Platanos - ‬9 min drive
  • ‪O Chocolatinho - ‬10 min drive
  • ‪McDonald's - ‬15 min drive

About this property

Whales Bay Hotel

Family-friendly aparthotel with a full-service spa and a health club
Along with a full-service spa, this aparthotel has a health club and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool, and concierge services are onsite. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. Conveniences include a sofa bed and a sitting area, and guests will appreciate thoughtful touches like an espresso maker and bathrobes. Limited housekeeping is available.
Whales Bay Hotel offers 15 air-conditioned accommodations with espresso makers and safes. Rooms open to lanais. These individually furnished accommodations have separate sitting areas and include double sofa beds. LED televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Ponta Delgada aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a health club, a steam room, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wet Zone has 1 treatment room. Services include massages. The spa is equipped with a hot tub. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Pool
Kitchen
Parking included
Free WiFi
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

The seasonal pool will be open from May 01 to October 31
Pool access available from 9:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Whales Bay Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–10:30 PM.

Is Whales Bay Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Whales Bay Hotel?

Self parking is free at this property.

What time is check-in at Whales Bay Hotel?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Whales Bay Hotel?

Check-out is at 11 AM.

Where is Whales Bay Hotel located?

Located by the sea, this family-friendly aparthotel is within 9 mi (15 km) of Batalha Golf Course, Antonio Borges Garden, and Ponta Delgada City Gates. Vista do Rei Viewpoint and Praia do Populo are also within 12 mi (20 km).

Reviews

Whales Bay Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.8/10

Communication
Rating 10 - Excellent. 90 out of 110 reviews
Rating 8 - Good. 14 out of 110 reviews
Rating 6 - Okay. 3 out of 110 reviews
Rating 4 - Poor. 3 out of 110 reviews
Rating 2 - Terrible. 0 out of 110 reviews

Reviews

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our stay there. So quiet and clean. The staff was so friendly. Would recommend this to anyone!
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Liked: Amenities, property conditions & facilities
Beautiful property. Clean apartments. Pool is clean and warm. Friendly staff. Kid friendly. Ensure you rent a care if you are at this property.
Stayed 7 nights in Jun 2025

10/10 Excellent

Alireza

Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel/apartment because it has a fully stocked kitchen, beautiful location near the ocean, free parking, pleasant, and courteous staff and away from the hustle and bustle of downtown and only 10–15 minutes car ride away. there is a supermarket about five minutes drive and a few bars and restaurants around. and on top of it, the daily price is reasonable.
Stayed 14 nights in May 2025

10/10 Excellent

madiha

Liked: Cleanliness, property conditions & facilities, communication
Absolutely the best stay we had in Portugal!
Stayed 4 nights in Aug 2024

10/10 Excellent

Rime

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful & affordable hotel, nice staff, very clean and calm environment
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

What an amazing Hotel

From booking to check out the hotel staff were friendly and helpful with all questions. The hotel was clean and so many amazing things to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities, communication
Lovely pool and nice apartment suite
Stayed 1 night in Aug 2024

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had the penthouse room 301 and it was fantastic. It was modern, open, clean and bright with ample space. The view was fantastic. The staff were very helpful and accommodating. There are only a couple of walkable food options, but it was worth it. Highly recommend.
Stayed 7 nights in Sep 2024

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities, communication
The appartment was big, nice, and modern. A car is needed.
Stayed 11 nights in Jul 2024

10/10 Excellent

vahap

Liked: Cleanliness, property conditions & facilities, communication
Clean and quite
Stayed 6 nights in May 2024

10/10 Excellent

Vignesh Parakkalam

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
People are nice
Stayed 8 nights in Mar 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, room comfort, communication

Lovely honeymoon stay

We spent part of our honeymoon trip at the Whales Bay apartment hotel and loved every moment! They even greeted us with special honeymoon decorations in our apartment. This is a lovely location to stay at if you’re looking for apartment style accommodations to be able to do your own cooking while enjoying hotel amenities. We will be back!
Stayed 5 nights in Sep 2023

10/10 Excellent

Douglas Vernon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Not crowded like Ponta Delgada. Is in a residential area, with a 2 minute walk to the shoreline. Nice area to walk along shore, a small ocean bay with a swimming within a 10 minute walk. Stayed on the second floor, they advertise you dont have a ocean view, but ocean was viewable as well a shore line to the west. Very clean, modern and quiet.
Stayed 5 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, room comfort, communication

Lovely place

It was a welcome site after traveling and having the flight cancelled. It was so nice , clean, and comfortable. I wish I could have stayed longer. The night desk person was so VERY helpful. He deserves a raise.
Stayed 1 night in Sep 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, new, clean and very good location

We loved this place. Lots of space, updated equipment, clean and very confortable for family stay. Fully equipped kitchen if you decide to use it. Close to the big cities as well as trails for nature lovers. Car is a must in this location unless you want to completely disconnect. Freindly staff.

8/10 Good

Elena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel. I was contacted the night before asking what time we would be checking in. It was agreed that we could check in after 1pm. When arrived at 3pm, the lady at reception said that the check in was from 4pm only. So we didn’t feel very welcome and it took ages to check us in as the lady wasn’t sure if our room was ready or not.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, communication
Disliked: Room comfort
Great location nearby the ocean and great natural pool. Excellent Swimming pool in the hotel. Very clean and well equiped appartment. Nice shower. Nice staff. Probably a wonderful place for family with kids but not suited for friends or couple with no kids since walls are paper-thin and bedrooms are on the corridor, stairs and elevator side… 20 meters from the ocean but only a few appartments have an ocean view.
Stayed 6 nights in Sep 2023

10/10 Excellent

Veronika

Liked: Cleanliness, room comfort

2 Bedroom apartment was fantastic for our family!

Beautiful hotel. Very clean and new/modern. Sadly, we were only able to stay for one night - we would have loved to stay longer. We stayed in 2 bedroom apartment, and it was perfect for us and our 3 grown up kids. The kitchen looked great, too bad we were there for so short. Super friendly, kind, efficient staff. Highly recommend! Teresa in reception was amazing! Thank you!
Stayed 1 night in Jun 2023

4/10 Poor

Emanuel

Liked: Cleanliness

Great Grounds/Poor customer support

Though the hotel grounds and apartments were lovely and clean, we didn't feel comfortable or welcomed. At one point were accussed of sharing the hotel pool/hot tub with outside guests and it was not the case at all. Instead of being asked first if it was the ase, it was just assumed without looking at cameras or seeing it for themselves. For that reason we definitely won't use this hotel again. It left a bad taste for us.
Stayed 3 nights in Jul 2024

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, communication
Nice hotel with a beautiful backdrop in a quiet local neighborhood. The hotel is gated, so it feels safe, and there is plenty of parking. The staff was wonferful - always willing to help any way they could, however the desk is not staffed 24/7, so getting a hold of someone wasnt always possible. The room was spacious and well stocked, however not the most updated/new (coffee maker leaked water, microwave door stuck, ice cune tray was broken, sliding glass door to patio was very hard to open). The property had a lovely view and a nice infinity-style pool, however the other "amenities" were minimal. The gym was very small and some of the machines did not work, there was not an on-site spa as mentioned, and the hot tub and sauna were not working at the time. The only "extra" that was really available was the steam room type area. Overall, the location, view, and staff were lovely (very quiet area without much around - but there is a mercado, gas station, and a couple small local restaurants; not walkable. Ocean views walkable from hotel). The room was certainly sufficient but could use a few upgrades and the amenities were definately lacking compared to what was advertised. All that being said, our experience at Whale's Bay was good and we would stay there again - decent value for the money.
Stayed 5 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, communication
Stayed 9 nights in Jun 2025

10/10 Excellent

MTCH AG

Liked: Cleanliness, room comfort, communication
Stayed 5 nights in Jun 2025

4/10 Poor

Juergen

Stayed 7 nights in May 2025

6/10 Okay

Thea

Liked: Amenities
Funktional, gut gelegen, allerdings wenig Charme und etwas heruntergekommen. Die Küche ist gut ausgestattet, es gibt einen großen Balkon sowie Pool und Saunabereich. Das Appartment hat leider null Charme, ist etwas heruntergekommen (abgenutzte Stühle, wo sich die Beschichtung löst, Kalk und Schimmel in der Dusche, kaputter Balkontisch). Das Schlafzimmer hat den Reiz einer Jugendherberge mit zwei getrennten Betten und ebenfalls abgeschrupptem Kopfteil hinter den Betten. Zudem liegt das SZ zum offenen Flur, mab schläft quasi neben dem Aufzug und hört jeden Gast, der sich in der Etage bewegt.
Stayed 7 nights in May 2025

10/10 Excellent

Jaclyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were thrilled with this property for a family of four. The views from the penthouse apartment were incredible. Lots of space, super clean and anything you could need was in the apartment. You need a rental car for this area but it was so peaceful and scenic. Incredible walking trails right outside the complex. We enjoyed the spa amenities and pool every night! I would highly recommend Whales Bay!
Stayed 6 nights in Apr 2025