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Aparthotel

Playa Palms Beach Hotel

Beachfront aparthotel with 24-hour front desk and outdoor pool

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Photo gallery for Playa Palms Beach Hotel

Outdoor pool
Outdoor pool
Exterior
Breakfast area
Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • 24/7 front desk
S$165
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View in a map
  • Place, Playa del Carmen Main Beach
  • Place, Quinta Avenida
  • Place, Mamitas Beach
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Choose your unit

View all photos for Studio, 1 Queen Bed, Garden View

Room

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean Front Studio

Room

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • 526 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Private kitchen

Apartment, 1 Bedroom, Garden View

8.0 out of 10
Very good
(6 reviews)
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Room

Family Room

  • 725 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse

Room

Penthouse

  • 665 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Studio, Partial Ocean View

Room

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 545 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Garden View

Room

Double Room Standard with Garden View

  • 247 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Partial Sea View

Room

Double Room Standard with Partial Sea View

  • 269 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Room

Double Room Standard with Sea View

  • 355 sq ft
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

Room

Quadruple Room Standard with Partial Sea View

  • 409 sq ft
  • Sleeps 4

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About the area

Playa del Carmen

Located on a private beach, Playa Palms Beach Hotel is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.0 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Calle 12 - ‬2 min walk
  • ‪Mandala - ‬2 min walk
  • ‪Lido Beach Club - ‬3 min walk
  • ‪La Caprichoza - ‬3 min walk

About this property

Playa Palms Beach Hotel

Beachfront aparthotel with 24-hour front desk and outdoor pool
A private beach, an outdoor pool and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a furnished balcony and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Laundry
Outdoor space

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does Playa Palms Beach Hotel have a pool?

Yes, this property has an outdoor pool.

Is Playa Palms Beach Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa Palms Beach Hotel?

This property doesn't offer parking.

What time is check-in at Playa Palms Beach Hotel?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Playa Palms Beach Hotel?

Checkout is at noon.

Does Playa Palms Beach Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 100 per vehicle applies.

Where is Playa Palms Beach Hotel located?

Located in Downtown Playa del Carmen, this beachfront aparthotel is in the city centre, just steps away from Calle 12, Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Reviews

Playa Palms Beach Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

9.0/10

Communication
Rating 10 - Excellent. 923 out of 1698 reviews
Rating 8 - Good. 475 out of 1698 reviews
Rating 6 - Okay. 161 out of 1698 reviews
Rating 4 - Poor. 61 out of 1698 reviews
Rating 2 - Terrible. 78 out of 1698 reviews

Reviews

10/10 Excellent

Dolores

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place to stay at. enjoyed our time very much very friendly staff . Definitely recommend staying there
Stayed 3 nights in May 2025

10/10 Excellent

Pete

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Clean rooms, pool, garden and ocean view. Amazing staff! One downside, no beach for swimming. Not sure if it's time of year, July, ocean water around resort was brown.
Stayed 5 nights in Jul 2025

10/10 Excellent

Divya

Liked: Cleanliness, property conditions & facilities, communication
Good quite place to stay that’s not too far from attractions
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place to stay. Will definitely stay here again. Top notch service.
Stayed 6 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, communication
Always wonderful!
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel was just what we needed. Love the look the views the room wad clean eveything was just as pictured. I can’t wait to go back.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, room comfort, communication
We came to Playa Palms for our honeymoon and had an amazing experience! The location 8s geeat, and despite being surrounded by bars, we couldn't hear a single thing at night. The beach is beautiful! We are already planning our next visit.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lorena

Liked: Cleanliness, room comfort, communication

mother and daughter trip

excellent
Stayed 2 nights in Mar 2025

4/10 Poor

Nancy M

Disliked: Amenities
Pool only available until 8pm. Front desk personnel very rude. Will not be staying here again. Not very family friendly.
Stayed 6 nights in Jul 2025

10/10 Excellent

Miranda

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will definitely stay here again! All of the staff were friendly and helpful. Thank you so much for making us feel welcome.
Stayed 4 nights in Oct 2024

10/10 Excellent

Fernando Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice location by the sea, nice view from room 213, comfortable and very friendly. I will come back to the property in a heartbeat
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, communication
Great hotel with very friendly staff and clean large rooms. Street parking wasn’t as difficult as I thought / though you can only pay 6 hours at a time. The pool is small - but the common area is lush and nice.
Stayed 2 nights in Mar 2025

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Location good, but no beach
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, room comfort, communication

Excellent staff

Staff was friendly and helpful. The room was nice and we enjoyed having breakfast brought to us and eating out on the patio
Stayed 5 nights in Sep 2024

10/10 Excellent

jaime

Liked: Cleanliness, room comfort, communication

Good place

Overall excellent. Defently walking distance to the main strip
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities, communication
Property is right on the water. Nice day beds on the waters edge. Room Balcony overlooking the pool out to the waters edge. Has a very authentic feel about the property. Close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place to stay in Playa del Carmen. Worth the price to stay somewhere walkable, safe, on the beach, and quiet. I also loved the design of this hotel. The pool in the middle was lovely and it was wonderful to have a patio overlooking the pool and ocean. Felt like you were right in the middle of everything, but still had a secluded place to retreat to at the end of the day. Friendly staff, air conditioning worked great. I would definitely stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment-like hotel. Immaculate inside and out. We felt safe an secured at all times. Everything is walking distance.
Stayed 1 night in Dec 2024

10/10 Excellent

Asia

Liked: Cleanliness, property conditions & facilities, communication
We stay here with friends for 3 days. The place is beautiful,room is clean, close to everything and the stuff are so nice. The only thing is hard is to get coins for parking so you better get ready for that lol. But the over all experience is wonderful 👌
Stayed 3 nights in Feb 2025

10/10 Excellent

Dawn Cheree

Liked: Cleanliness, property conditions & facilities, communication
Location directly on the beach and walking distance to shops/ restaurants and a big enough room for my family of 5/ 3 of them teenagers. The family suite had a dining room/ living room space/ king bed for the parents and a sunken bedroom with 2 queen beds/ separated by a door so I didn’t have listen to them talk/ wind down. Such a great place to come back to at the end of the day and have a glass of wine on the beach listening to waves roll in.
Stayed 5 nights in Mar 2025

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities, communication
Everything about his property was amazing! They have security at night and a beautiful beach to lay on! I think out of 3 places we stayed I would stay here over and over! The best place in town!! I can’t wait to come back!! ❤️
Stayed 2 nights in Aug 2024

10/10 Excellent

Vince

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff! They were helpful and kept the property and rooms extremely clean. While this is ocean front property the beach is very small and not really swimable. I would not stay here with kids. But it was great for a couple just wanting to relax on the beach. The location is great. Dozens of dining and shopping options within easy walking distance. We walked everywhere and never felt unsafe.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was as advertised and went smooth, would definitely recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

Astrid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super nice and beautiful. Very close to the beach and the shopping center. Only thing I’d change is that they don’t have parking.
Stayed 1 night in Jul 2024

10/10 Excellent

pat

Liked: Cleanliness, amenities, property conditions & facilities, communication
Carlos the concierge was awesome and handled all our tour bookings and ws very helpful with suggestions for dinning and and answersd all our questions without fail. The hotel had great air conditioning and everything worked as it should was good all around stay for us. Thanks Playa palms Pat
Stayed 13 nights in Sep 2024