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Kensington House Aparthotel

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Photo gallery for Kensington House Aparthotel

Exterior
Front of property
Lobby
Living room
Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Parking available
  • Housekeeping

Explore the area

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5 Osbourne Road, Jesmond, Newcastle-upon-Tyne, England, NE2 2AA
  • Place, University of Newcastle-upon-Tyne
    ‪4 min walk‬
  • Place, Northumbria University
    ‪6 min walk‬
  • Place, St. James' Park
    ‪17 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪18 min drive‬

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View all photos for Double Room

Room amenity

Double Room

  • 613 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

In-room dining

Double Room

  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the area

Newcastle-upon-Tyne

Located in Jesmond, a neighbourhood in Newcastle-upon-Tyne, Kensington House Aparthotel is near a metro station. Quayside and City of Newcastle Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore WWT Washington Wetland Centre and Waldridge Fell Country Park. Looking to enjoy an event or a game while in town? See what's happening at St. James' Park or Utilita Arena Newcastle.
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What's nearby

  • University of Newcastle-upon-Tyne - 4 min walk - 0.4 km
  • Northumbria University - 6 min walk - 0.5 km
  • Exhibition Park - 9 min walk - 0.8 km
  • Jesmond Dene Park - 14 min walk - 1.2 km
  • St. James' Park - 17 min walk - 1.5 km

Getting around

  • Jesmond Station - 2 min walk
  • Manors Station - 16 min walk
  • Newcastle (NCL-Newcastle Intl.) - 13 min drive

Restaurants

  • ‪Newton’s Coffee House - ‬5 min walk
  • ‪The Punch Bowl Hotel - ‬8 min walk
  • ‪Quilliam Brothers' Tea House - ‬10 min walk
  • ‪Luckies Brewery & Pub - ‬8 min walk
  • ‪Costa Coffee - ‬11 min walk

About this property

Kensington House Aparthotel

This smoke-free apartment building features self parking and free Wi-Fi in public areas. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Added amenities include free WiFi, a flat-screen TV and Egyptian cotton sheets. Housekeeping is available on request.
Kensington House Aparthotel offers 23 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 35.00

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: GBP 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: GBP 15 per day
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 35.00 (subject to availability)
  • Cleaning/housekeeping/linen fee: GBP 25
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's security deposit applies to all weekend stays. The deposit is returned if there are no damages.

Frequently asked questions

Is Kensington House Aparthotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kensington House Aparthotel?

Self-parking is available for GBP 15 per day.

What time is check-in at Kensington House Aparthotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of GBP 20.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Kensington House Aparthotel?

Checkout is at 11:00 AM. Late checkout is available for GBP 35.00 (subject to availability).

Where is Kensington House Aparthotel located?

Located in Jesmond, this boutique apartment building is within 1 mile (2 km) of University of Newcastle-upon-Tyne, St. James' Park and Quayside. Northumbria University and Newcastle-upon-Tyne Civic Centre are also within 10 minutes. Jesmond Station is only a 2-minute walk and Haymarket Station is 12 minutes.

Kensington House Aparthotel Reviews

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 65 out of 97 reviews
Rating 8 - Good. 22 out of 97 reviews
Rating 6 - Okay. 4 out of 97 reviews
Rating 4 - Poor. 4 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort

Great place to stay with family

The apartment was scrupulously clean. We've stayed here three times over the last couple years and they have always been really clean. The deco is modem and still in excellent order. Parking is great..right on the front door and it's only a short walk into the city..a fantastic place to stay when visiting the city
Stayed 3 nights in Aug 2020
Verified

6/10 Okay

Barb

Liked: Cleanliness
Good location in leafy suburb of Jesmond. 10-15 minute walk to several excellent restaurants, 15-20 minute walk to central city, Metro Station nearby. Parking on-site. Check in was stressful - all done by phone and codes. Very little information on Newcastle in room regarding where to find restaurants, shops, transport options, etc. Receptionist/security available only 8pm-8am so no-one to ask. No instructions for washing machine/dryer.
Stayed 5 nights in Jun 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No longer a great place to stay :(

We have stayed here many times before and have been very happy on each occasion - hence returning - but after our recent stay, we will not be visiting again. The ownership of the apartments had changed a few weeks prior to our stay and so on arrival we found that there was no-one to welcome us and check us in, no 24 hour reception, no complimentary breakfast service (as there always had been), no sky TV (as there always had been), no free parking (as there always had been) and no servicing of the apartment, so our tea, coffee, toiletries, loo roll etc were not replenished. We could however, have a breakfast hamper for £19 and have the room serviced for £25! Worst of all we weren't advised of any of this in advance to be able to change our booking, so all the free services we expected, we didn't receive. The owners claim that you have all the convenience and service of a hotel but this simply isn't true - there is actually no service at all! I complained to Hotels.com and they fobbed me off saying I should contact Dream Apartments direct, but on doing this, I have been ignored and they have even had the grace to reply to me about our experience. Do beware when reading Tripadvisor or hotels.com reviews that anything posted before May 2019 is not an accurate reflection of the service you will now receive and the experience you will have when staying here. We are really sorry about this change of service as we have always loved staying here, but won't do so again.
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Well appointed apartment. Everything provided for a comfortable stay. Kitchen v well equipped . Very friendly & helpful reception staff. Unfortunately there was a continuous loud drone from the hot water tank sited in cupboard adjacent to the bedroom which did affect sleep.
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tv didn't work, marks on the walls, basement flat so no previsy through the windows
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing apartment

Amazing apartment hotel with lots of space, and lovely little touches which made us feel at home. We also left something at the hotel which was very kindly sent back to us, thank-you. We will definitely be staying again!
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, taxi ride close to everything. Clean and spacious room. Even put some milk and water in your fridge for you. Sky sports also on tv was a big plus while waiting to go out.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A stlylish apartment with great transport links

We thoroughly enjoyed our stay here, the apartment was very comfortable and stylish and well equipped. The staff were friendly and helpful. The apartment is very close to Jesmond Metro station and the town centre is in easy reach if you fancy a walk. The hotel is a little to the south of the main restaurants and bars in Jesmond but the plus side was that it was very quiet. I would recommend this for people like us who were looking for somewhere comfortable to stay for a weekend visit. It would be ideal for someone staying a bit longer, either for leisure or work.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent New Year Stay

This was our second New Year stay and again we loved it. The apartment was very clean and the service excellent, as both were last year. The apartment offers all you will need for a few days stay with really nice touches like the breakfast goodies and free parking and wifi. The apartment is ideally located for all that Newcastle and Jesmond have to offer and the metro couldn't be handier! We will be returning again next New Year, if not before!
Stayed 6 nights in Dec 2018
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for University visits

Great place for the money, right opposite Jesmond Metro station, so easy access to town center. stayed while visiting our son at University.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with spacious clean rooms.

Plenty of parking, friendly reception staff and large clean rooms. Only minor gripe was that the milk in the fridge was a couple of days out of date so i couldn't eat the complementary cereal before heading out.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good sized well equipped apartment. Second visit and this time the level of cleanliness seemed to have declined. Spot of blood on the duvet cover and the throw was filthy, couldn't wait to get it off the bed.
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for the university, next to Jesmond metro. 20 minutes walk to city centre. Helpful staff.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Moutasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great apartment hotel at an amazing area. It is not a faraway from the city centre, and next to the metro station.
Stayed 7 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kensington House

Fabulous from check in to check out spacious - high spec apartment excellent location
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Noisy and too hot - poor communication

The road noise throughout the night was intolerable. Had I had the ability to drive 2 hours home at 4 a.m. to get some sleep, I would have done. The double glazing is ineffective in this room. I had at best 3 hours of sleep due to the constant and disruptive sound of the city, impacting on our planned trip home. Furthermore, our overnight stay was made even more uncomfortable because of a lack of consideration to customers. I do not understand that whilst the country is in the middle of a heatwave, why the bed is fitted with a winter duvet, I could not find any other bedding, and no provision of a fan. The latter would not only have assisted with creating airflow within the room but would have also provided an element of white noise to drown out the excessive road noise. After emailing the establishment of these issues, I was told that it was my fault I didn’t bring these issues to the attention of the night porter, so that in the middle of the night he could have brought up a fan, a thinner duvet and put me in the room that was locked in our apartment. How disruptive! I have an idea, why doesn’t the establishment advise customers in the handbook that has an inventory of every piece of cutlery and tea towel or better still, put you in the quieter room upon registration. Really poor and inappropriate communication!
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

K.M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feeling like at home

We arrived a little bit early but arrangements were made for us to get in. It was next block the building we actually staying.Spacious space and 2 double room for one night. The living room and the open kitchen just look like at home feeling and would be worth for a longer stay. Location is great only 3 metro stop from central train station and 3 mins walk to there but I am not sure any shop around or not.Just doing your shopping before check in if you prefer cooking. However quite noisy in the morning when the traffic start and the check out time too early at 11 am after a nice night out in the concert, would like to have more time to have my lunch first before leaving. Otherwise I would rate for 4.5 as my children enjoy the stay and I have my own privacy.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City accommodation

Easy to find, loads of parking. Easy access to City centre in taxi (£5). Accommodation clean, well equipped. Modern and comfortable. Staff were friendly and honest! Left phone on check out and recieved a phone call to say it had been found . Thank you
Stayed 1 night in May 2018
Verified

8/10 Good

CAG

Liked: Cleanliness, property conditions & facilities

great location and close to public transit

The location was excellent for us. Metro right across the street and within walking distance of the universities,city centre, restaurants etc. Apartment was well stocked and breakfast items were provided. We had a requested a one bedroom but were rather surprised to have a 3/4 bed for two adults (the room could easily accommodate a King). After day three we contacted the office about our lack or comfort with this bed and were told that they would make up the King in a room that had been locked to us. Unsure why we didn't have this to begin with? Overall, the beds and linens were not comfortable and not in line with "luxury," rental. We found the evening and week end staff pleasant and accommodating. Enjoyed our stay and would recommend but would look at bed situation in more detail prior to booking.
Stayed 6 nights in Oct 2017
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, quiet place.

Great experience. Hotel staff did our wash at no charge. Very spacious and comfortable.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, 15 minute walk from centre

Lovely place to stay, nice friendly, helpful staff, only downside would have liked a king size bed
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Apartment near city

We only had 1 night here but we're very comfortable We had 3 adults in a big 2 bedroom apartment with great, modern kitchen for cooking dinner. 10/10
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning apartment, close to jesmond and centre

Easy to find location, within walking distance of bars and restaurants of jesmond and next to metro station which takeaway you into town centre in about 5 mins- close enough to walk to centre as well if you like walking. Absolutely beautiful apartment, 2 double bedrooms which both had patio doors leading onto a small private patio area with table and chairs. Modern bathroom suite and very well equipped kitchen, complete with complimentary items such as water, milk, cereal, tea and coffee. £100 cash deposit is required on arrival, this has to be cash despite it saying card on the booking information, however there is a cash point directly across the road. Good amount of on site parking.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed room. Very clean and quite at night. Overall, great value!
Stayed 1 night in May 2017
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to all amenities

Spent a couple of nights there and could not have been happier. Car parked at the door and city centre within short walking distance. Metro station very close if needed. Would definitely stay again, and highly recommend it to anyone wanting or needing to spend time in Newcastle.