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SILVERSANDS Hotel Boutique - 5Th Ave

Aparthotel with a rooftop terrace, a short walk to Playa del Carmen Main Beach

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Photo gallery for SILVERSANDS Hotel Boutique - 5Th Ave

Beach bar
Pool
Room
Lobby sitting area
Bathroom

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • Kitchen
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

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5 Avenida Entre Calle 38 y Calle 40, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Choose your unit

View all photos for Suite, 1 King Bed with Sofa bed

Room

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for SUPERIOR KING SUITE WITH BALCONY

Room

SUPERIOR KING SUITE WITH BALCONY

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT KING SUITE

Room

LOFT KING SUITE

  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe King Suite

Room

Deluxe King Suite

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Balcony, City View

Room

Luxury Suite, 1 King Bed with Sofa bed, Balcony, City View

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

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About the area

Playa del Carmen

Located near the beach, SILVERSANDS Hotel Boutique - 5Th Ave is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.5 km
  • Punta Esmeralda Beach - 7 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬1 min walk
  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪Colectivo Mexicano Cervecero - ‬1 min walk

About this property

SILVERSANDS Hotel Boutique - 5Th Ave

Aparthotel with a rooftop terrace, a short walk to Playa del Carmen Main Beach
This aparthotel features an outdoor pool, a rooftop terrace and concierge services. WiFi in public areas is free. Other amenities include tour/ticket assistance and a picnic area. Each apartment provides a flat-screen TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Free WiFi, a coffee/tea maker and a ceiling fan are among the other amenities available to guests.
SILVERSANDS Hotel Boutique - 5Th Ave offers 7 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with premium cable channels and pay-per-view films. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our prices include all fees. No hidden fees.
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Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Outdoor space
Housekeeping

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does SILVERSANDS Hotel Boutique - 5Th Ave have a pool?

Yes, this property has an outdoor pool.

Is SILVERSANDS Hotel Boutique - 5Th Ave pet-friendly?

No, pets are not allowed at this property.

How much is parking at SILVERSANDS Hotel Boutique - 5Th Ave?

This property doesn't offer parking.

What time is check-in at SILVERSANDS Hotel Boutique - 5Th Ave?

Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at SILVERSANDS Hotel Boutique - 5Th Ave?

Checkout is at noon.

Does SILVERSANDS Hotel Boutique - 5Th Ave provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is SILVERSANDS Hotel Boutique - 5Th Ave located?

Located in Downtown Playa del Carmen, this aparthotel is within a 10-minute walk of Mamitas Beach, Playa del Carmen Main Beach and Quinta Avenida. Mario Villanueva Stadium Madrid and Coco Beach are also within 10 minutes.

SILVERSANDS Hotel Boutique - 5Th Ave Reviews

Reviews

7.0

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 52 out of 150 reviews
Rating 8 - Good. 34 out of 150 reviews
Rating 6 - Okay. 22 out of 150 reviews
Rating 4 - Poor. 11 out of 150 reviews
Rating 2 - Terrible. 31 out of 150 reviews

7.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

6.8/10

Communication

Reviews

10/10 Excellent

nelson

Liked: Cleanliness, property conditions & facilities
good location
Stayed 1 night in Aug 2023

8/10 Good

Steven

Liked: Cleanliness, room comfort, communication
Great location. High ceilings and nice balcony and wall of windows.
Stayed 2 nights in Apr 2024

4/10 Poor

ramey

Liked: Room comfort
There was no water during the stay. Impossible for a shower or toilet flush. Awesome location
Stayed 1 night in Nov 2024

10/10 Excellent

Juan Leonardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Confortable
Stayed 3 nights in Oct 2024

8/10 Good

Hector

Liked: Cleanliness
Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, room comfort
Disliked: Communication

Great room and only $40 a day

First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big
Stayed 3 nights in Jan 2024

8/10 Good

Tammy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great central location. Good sized room. Nice staff (Robert). You can walk just about anywhere from the motel. Its a short walk tobthe beach and they give you access to Martina Beach Club. Win-win!
Stayed 8 nights in Oct 2022

6/10 Okay

Miguel

Place was nice smelled a little like moldy after u left for a long time and no windows other then that the place was nice clean
Stayed 7 nights in Feb 2024

10/10 Excellent

Nadia

Liked: Cleanliness, amenities, communication
Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!
Stayed 8 nights in Feb 2025

2/10 Terrible

Matt

Disliked: Cleanliness, property conditions & facilities
Black mold on the wall below the air conditioner due to leaking water. We tried another room but it smelled terribly of mold. We left and forfeited our prepaid two nights for our own health.
Stayed 2 nights in Nov 2024

4/10 Poor

Susan

Liked: Communication
Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen. If you don't need wifi or use the room much, it's in a good location.
Stayed 3 nights in Feb 2023

2/10 Terrible

Moises

Nobody was in the lobby and we could not check in, nobody answered the phone either
Stayed 1 night in Jul 2022

2/10 Terrible

Jorge

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The room was dirty, unsafe and the furniture old and with moldy
Stayed 20 nights in Oct 2023

8/10 Good

Candace

Liked: Amenities
Disliked: Cleanliness
We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend! We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!!
Stayed 6 nights in Mar 2024

6/10 Okay

Darren

The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains.
Stayed 1 night in Jun 2023

2/10 Terrible

Cindy

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed
Stayed 1 night in Dec 2023

2/10 Terrible

Jahzeel

Liked: Communication
Disliked: Cleanliness, amenities
The A/C didn't work, the toilet didn't flush. The bed was uncomfortable, hard pillows. The kitchen was dirty, there was trash in the planters in the balcony. The balcony sliding door was craked, and looked unsafe. Plus it moved with the wind...
Stayed 1 night in Jan 2024

4/10 Poor

Sheila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Microwave did not work. Bathroom did not drain and had to take shower in standing showered water. No one at front desk to check us out. And door lock at the street level gate stuck a lot and was difficult to operate. But one handyman helped me and got the gate open this morning and sprayed down the lock with WD40. Very nice man.
Stayed 4 nights in Jun 2024

6/10 Okay

Felipe

Disliked: Communication
The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked.
Stayed 1 night in Jan 2024

2/10 Terrible

MILAGROS

Disliked: Cleanliness, room comfort, communication

STAY AWAY!

I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose.
Stayed 4 nights in Jul 2023

6/10 Okay

Eli

Disliked: Communication
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
Stayed 1 night in Feb 2023

10/10 Excellent

Hector

Liked: Cleanliness, communication
Todo muy bien, una estancia segura y a buen precio!!! Ya me he hospedado varias veces y lo seguiría haciendo.
Stayed 2 nights in May 2025

8/10 Good

Humberto

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in May 2025

2/10 Terrible

Ashley Brooke

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.
Stayed 6 nights in May 2025

2/10 Terrible

Martha

Disliked: Cleanliness, amenities, property conditions & facilities
De entrada no está frente a la playa, no es el hotel de las fotos por fuera es una puertita que parece de hostel, el edificio que muestra las fotos es el de enfrente otros departamentos, y de 4 días no hicieron el aseo solamente el último día.
Stayed 4 nights in Apr 2025