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Aparthotel

Hotel Colonial Playa del Carmen

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Pool
Front of property
Room
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
£40
includes taxes & fees
19 Apr - 20 Apr

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Choose your unit

View all photos for Suite

Room

Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Room

Junior Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Located in Playa del Carmen, Hotel Colonial Playa del Carmen is in the city centre. The area's natural beauty can be seen at Tres Rios Ecopark and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Gran Coyote Golf and El Camaleón Mayakoba Golf Course are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Playacar Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Osteria De Roma - ‬3 min walk
  • ‪Asadero El Pollo - ‬1 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Tortas del Carmen - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our prices include all fees. No hidden fees.

Amenities

Pool
Free WiFi
Air conditioning
Breakfast available
24/7 front desk
Housekeeping

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 135 for adults and from MXN 135 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of 19 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on 19 Apr 2026 start from £40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Checkout is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 440 out of 1332 reviews
Rating 8 - Good. 481 out of 1332 reviews
Rating 6 - Okay. 248 out of 1332 reviews
Rating 4 - Poor. 85 out of 1332 reviews
Rating 2 - Terrible. 78 out of 1332 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

10/10

Check-in

8.2/10

Communication

9.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025
Verified

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025
Verified

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025
Verified

2/10 Terrible

Gennadi

Disliked: Communication
Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Marlin

Liked: Cleanliness, amenities, communication
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025
Verified

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024
Verified

8/10 Good

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice Hotel. Very nice Location!
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Denise

Won’t recommend it to anyone
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Chance

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, communication
Affordable and close by everything.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Daniel

Liked: Cleanliness, communication
This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, communication
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025
Verified

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities, communication
Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Stayed 3 nights in May 2024
Verified

8/10 Good

Julie-Ann

Liked: Cleanliness, property conditions & facilities, communication
Easy walking distance to beach and shopping and restaurants
Stayed 3 nights in May 2024