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Aparthotel

Canada Suites on Bay

Pet-friendly aparthotel connected to a shopping centre in Toronto with a health club

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Pet-friendly
  • Parking available
  • Fireplace
  • Gym

Explore the area

Map
382 Yonge Street, Toronto, ON, M5B 1S9
  • Scotiabank Arena
    ‪3 min drive‬
  • Rogers Centre
    ‪4 min drive‬
  • CN Tower
    ‪4 min drive‬
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪6 min drive‬

Choose your unit

View all photos for Superior Suite, 1 Bedroom, Kitchen, City View

Room

Superior Suite, 1 Bedroom, Kitchen, City View

  • 670 sq ft
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Queen Bed with Sofa bed, Kitchen, City View

Private kitchen

Executive Suite, 1 Queen Bed with Sofa bed, Kitchen, City View

  • 530 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Kitchen, City View (2 Sofa Beds)

Living area

Presidential Suite, 2 Bedrooms, Kitchen, City View (2 Sofa Beds)

  • 761 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Living area

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About the area

Toronto

Located in Downtown Toronto neighbourhood, Canada Suites on Bay is connected to a shopping centre. Royal Ontario Museum and Hockey Hall of Fame are cultural highlights, and some of the area's notable landmarks include CN Tower and Casa Loma. Looking to enjoy an event or a match? See what's going on at Scotiabank Arena or Rogers Centre.

What's nearby

  • Royal Ontario Museum - 16 min walk - 1.4 km
  • Hockey Hall of Fame - 19 min walk - 1.7 km
  • Scotiabank Arena - 3 min drive - 2.2 km
  • Rogers Centre - 4 min drive - 2.9 km
  • CN Tower - 4 min drive - 2.2 km

Getting around

  • College St at Bay St Stop - 3 min walk
  • Union Station - 8 min drive
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 18 min drive

Restaurants

  • ‪Aura Sushi - ‬5 min walk
  • ‪Hailed Coffee - ‬4 min walk
  • ‪Neo Coffee Bar - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Jimmy's Coffee - ‬3 min walk

About this property

Canada Suites on Bay

Pet-friendly aparthotel connected to a shopping centre in Toronto with a health club
This aparthotel features a health club, self parking and laundry facilities. Other amenities include express check-in, express check-out and a corner/local shop. Each apartment boasts a fireplace and a deep soaking tub, while also featuring comforts such as a pillowtop bed and premium bedding. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Housekeeping is not available.
Canada Suites on Bay offers 10 accommodations with fireplaces and iPod docking stations. Rooms open to balconies. This individually decorated and furnished accommodation includes dining tables and kitchen islands. Pillowtop beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include washers/dryers and complimentary bottles of water.

Recreational amenities at the aparthotel include a health club.
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Amenities

Kitchen
Washer
Dryer
Pet-friendly
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items
Turn off the lights

Renovations and closures

The property will be renovating from 30 June 2025 to 18 July 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Private entrance

Pets

Pets are allowed for an extra charge of CAD 50 per pet, per night (maximum of CAD 500 per stay), plus a one-off cleaning fee of CAD 100 and a deposit of CAD 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 14 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for CAD 50 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500 per stay
  • A damage deposit of CAD 500 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: CAD 50 per night (in/out privileges)
  • Pet deposit: CAD 2500 per stay
  • Pet fee: CAD 50 per pet, per night (maximum CAD 500 per stay) plus a one-off CAD 100 cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Crib (infant bed) fee: CAD 50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The property reserves the right to refuse name changes on reservations.

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 October to 31 May
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
A car is not required for transport to and from this property
Parking height restrictions apply

Frequently asked questions

Is Canada Suites on Bay pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 14 kg per pet. There's a deposit of CAD 2500 per stay and a fee of CAD 50 per pet, per night. A cleaning fee of CAD 100 also applies. Service animals are exempt from fees.

How much is parking at Canada Suites on Bay?

Self-parking is available for CAD 50 per night.

What time is check-in at Canada Suites on Bay?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Canada Suites on Bay?

Checkout is at 11 AM. Late checkout is available for a fee.

Where is Canada Suites on Bay located?

Located in Downtown Toronto, this aparthotel is within a 10-minute walk of The Hospital for Sick Children and Ryerson University. Royal Ontario Museum and Toronto Public Library are also within 1 mi (2 km). College St at Bay St Stop and College St at Elizabeth St Stop are within a 5-minute walk.

Canada Suites on Bay Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 161 out of 301 reviews
Rating 8 - Good. 81 out of 301 reviews
Rating 6 - Okay. 32 out of 301 reviews
Rating 4 - Poor. 13 out of 301 reviews
Rating 2 - Terrible. 14 out of 301 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

9.0/10

Communication

Reviews

10/10 Excellent

Calvin

Liked: Cleanliness, room comfort, communication
Great place to stay in the perfect spot in town
Stayed 4 nights in Mar 2025

10/10 Excellent

Len

Liked: Cleanliness, property conditions & facilities, communication
highly recommend this for staying in toronto easy to check in the rooms are excellent and is close to downtown , easy to get to airport
Stayed 5 nights in Jan 2025

10/10 Excellent

Sara

Liked: Cleanliness, room comfort, communication

Great stay

I have stayed at this property twice and have been happy both times. All information from Canada suites was clear and they were very responsive to any inquiries I had before, during and after my stay. Highly recommend!
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucky

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place would recommend it to family and friends
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Very Clean, Great View, everything I needed to feel at home.
Stayed 5 nights in Oct 2024

10/10 Excellent

TANIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place. The view of entire city was amazing Would certainly stay here in the future
Stayed 5 nights in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, communication
Great place and location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very centered
Stayed 4 nights in Jan 2025

10/10 Excellent

Enzo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect ! Thank you so much !
Stayed 4 nights in Sep 2024

10/10 Excellent

Quentin

Liked: Cleanliness, room comfort, communication

Excellent All Round for Business Travellers

I absolutely recommend Canada Suites if you are traveling with multiple work colleagues. Not only we were given three keys to the unit, everything was clean and comfortable. I had an excellent stay with my colleagues as a media professional and am bookmarking Canada Suites for future business travels.
Stayed 4 nights in Oct 2024

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was discribed properly, very easy instructions from check in to checkout. I will stay here on my next visit to Toronto as all amenities are near and you are in the heart of DT This suit was spacious much better than a hotel in my opinion
Stayed 5 nights in Dec 2023

10/10 Excellent

Vikram

Liked: Cleanliness, amenities, property conditions & facilities, communication
Highly recommend! We enjoyed the two bed and two bath with small but comfortable kitchen. Location is amazing, right in downtown and easy to walk around and get to every place. Apartment is super clean and maintained really well. We would love to come back again. Property owner was super responsive and helpful with all the check in process.
Stayed 5 nights in Apr 2024

10/10 Excellent

Yvonne E

Liked: Cleanliness, room comfort, communication

Lovely accommodations. Great location.

The room was exceptionally clean. The staff were very friendly and helpful. It was great to have a washer and dryer so you can go home with clean clothes. All kitchen appliances that you might need were there. The location is within walking distance of the Eatons Centre and the train station. Also within walking distance of Toronto General which was the main purpose of our trip.
Stayed 6 nights in Mar 2024

10/10 Excellent

Yacob

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, great venue, view, clean, good communication, helping to resolve anything which is needed. As advertised. Not hotel so the setup was a bit more involved than a regular hotel but it was OK. Parking is convenient though need to pay extra. Everything was functioning and comfortable. will highly recommend.
Stayed 3 nights in Jul 2024

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is clean and the responses to enquiries are quick as well. No onsite property managers and There's a cost of $100 for any housekeeping in the room during the stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities, communication
Our suite was very clean. We were happy with the location and the building. Communication was easy. There are strict rules with timing of arrival etc. Try to arrive on your scheduled time - once you’re in - it’s FABULOUS. NO COMPLAINTS. We will return to this location.
Stayed 4 nights in Jul 2024

10/10 Excellent

Shanto Ephraim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Truly speaking the building and the reception was perfect. However, wish there could be someone as caretaker in the reception incase one encounters challenge with self check in she or he may assist.
Stayed 7 nights in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment is lovely and also in a great location.. right in the heart of downtown. The booking process is long and can be tiring sometimes.. perseverance is required. Read the description properly before booking. If you are used to booking online without any further work then this place is not for you. If you are ok and go through the booking process your perseverance will pay off as it’s a great apartment.
Stayed 4 nights in Aug 2024

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, communication
What an incredible nightmare. I will be writing a letter to whatever hospitality authorities exist in Canada.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Booked for an employee

We booked this stay for one of our staff members and she was very happy with the suite. She was pregnant and asked for there to be no chemicals or smells which the property accommodated. There was even a nice chocolate present waiting upon her arrival. Thank you for taking care of our staff.
Stayed 4 nights in Mar 2023

4/10 Poor

Susan M.

Liked: Cleanliness
Disliked: Room comfort, communication

Frustrating stay

Gym was much further then expected, took forever to get a key and never got to gym. Should ask before arrival if needed and leave with room key. Had to ask 3 times. Instructions for tv would be great. Hand cream is a typical amenity, especially in cold weather. Felt frustrated most of the time. Left early just to get home. I will not be staying there again.
Stayed 3 nights in Nov 2024

2/10 Terrible

David

Disliked: Communication
Canada Suites on Bay left me high and dry by canceling my reservation the day before arrival leaving me to scramble and pay higher elsewhere further away from the area. I've had great experiences in the past otherwise.
Stayed 4 nights in Jun 2022

2/10 Terrible

Michael

Liked: Communication
Disliked: Property conditions & facilities
Do not recommend. We rented a one bedroom with sofa bed, but the sofa bed didn't have a mattress, so we upgraded to a 2 bedroom. Host is not accommodating, and the place was not very nice. Do not stay here.
Stayed 7 nights in Jul 2022

2/10 Terrible

Jay

Disliked: Amenities, property conditions & facilities, communication
This is not a real hotel. It is an apartment building. They require clients to sign and extensive contract and there is no mention of this before the point of sale. If the client doesn't agree with the contract we need.to be offered a refund. This property forced me to pay for nothing because i did not agree with their contract. This is not a normal hotel never stay at any Canada Suites.
Stayed 2 nights in May 2024

10/10 Excellent

Hernan

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Mar 2025