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Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool

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Photo gallery for Heaven Hotel

Room
Pool
Pool
Living room
Pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Kitchen
The current price is S$110
includes taxes & fees
8 May - 9 May

Explore the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪3 min drive‬
  • Playa Xcalacoco
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min drive‬

Choose your unit

View all photos for Family Apartment

Private kitchen

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Private kitchen

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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About the area

Playa del Carmen

Playa del Carmen is home to Heaven Hotel. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting.

What's nearby

  • Gran Coyote Golf - 3 min drive - 1.9 km
  • Playa Xcalacoco - 3 min drive - 1.7 km
  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.4 km
  • Quinta Avenida - 8 min drive - 7.0 km
  • Playa del Carmen Main Beach - 12 min drive - 7.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Amaranto - ‬20 min walk
  • ‪Alberca - Pool - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment features a kitchen with a fridge and a microwave, plus a washer/dryer and a Smart TV with digital channels. Guests can appreciate conveniences, such as 2 bathrooms and a dining area, and other amenities include free WiFi and a balcony.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Amenities

Pool
Kitchen
Washer
Dryer
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property registration number 117096

We should mention

Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Checkout is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mile (2 km) of Playa Xcalacoco, Gran Coyote Golf and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 miles (5 km).

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 94 out of 115 reviews
Rating 8 - Good. 15 out of 115 reviews
Rating 6 - Okay. 4 out of 115 reviews
Rating 4 - Poor. 1 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Ehteshamuddin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025

10/10 Excellent

SAMET

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice, budget friendly, could be more clean.
Stayed 8 nights in Jan 2025

10/10 Excellent

salim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

Shaila

Liked: Cleanliness, room comfort, communication

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024

10/10 Excellent

JOSE REYNARIO HERRERA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente solo le falta check out express
Stayed 1 night in Nov 2024

10/10 Excellent

Galilia

Stayed 1 night in Nov 2024

10/10 Excellent

Cheuk Kiu

Liked: Cleanliness, property conditions & facilities, communication
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024

8/10 Good

ABRAHAM

Liked: Cleanliness, amenities, room comfort, communication
Stayed 1 night in Nov 2024

10/10 Excellent

Teresa de Jesus Camacho

Liked: Cleanliness, amenities, property conditions & facilities, communication
gran suite tipo departamento al mejor precio en una zona muy tranquila y segura
Stayed 2 nights in Oct 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo muy bien. Ya son3 veces que nos hospedamos en el hotel y nos gusta mucho.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, room comfort, communication
Stayed 1 night in Nov 2024

10/10 Excellent

Neftali

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo en orden y limpio
Stayed 3 nights in Sep 2024

10/10 Excellent

DINORAH

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente como siempre. Es garantia hospedarse ahi
Stayed 2 nights in Aug 2024

10/10 Excellent

Martha Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Volvería a hospedarme
Stayed 2 nights in Aug 2024

10/10 Excellent

Crhistian

Liked: Cleanliness, property conditions & facilities, communication
Muy buen hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, room comfort, communication

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dulce Jazmin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me encantó!
Stayed 5 nights in Jul 2024

10/10 Excellent

CP Francisco Javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente sólo le faltaría que tuviera un restaurant en el hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Elsie

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.
Stayed 3 nights in Jul 2024

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy. Few things that could be improved: - we came late and had to wait over 20 mins at the reception for someone to come and do the check in. - when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the "we will check the room first". Overall we liked the place and we would definitively stay again and recommend it.
Stayed 2 nights in Jul 2024

8/10 Good

Oscar

Stayed 1 night in Jul 2024

8/10 Good

Thiago

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Jun 2024