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Arena Hotel

Hotel with free parking, a short walk to SAP Center at San Jose

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Photo gallery for Arena Hotel

Interior
Room
Exterior
Interior
Room

Reviews

6.0 out of 10

Popular amenities

  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
817 The Alameda, San Jose, CA, 95126
  • SAP Center at San Jose
    ‪6 min walk‬
  • San Jose McEnery Convention Center
    ‪1 min drive‬
  • CSU San Jose State University
    ‪2 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪5 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Basic Single Room, 1 King Bed, Accessible

Room

Basic Single Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (No Jacuzzi Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Room

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (No Jacuzzi Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Room

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Living area

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About the area

San Jose

Located in Garden Alameda, a neighbourhood in San Jose, Arena Hotel is near a metro station. Travellers eager for a bit of culture can stop by Shoreline Amphitheatre, while those who have shopping on the agenda may want to visit Santana Row Shopping Center and Westfield Valley Fair Shopping Mall. Check out an event or a game at SAP Center at San Jose, and consider making time for California's Great America, a top attraction not to be missed.

What's nearby

  • SAP Center at San Jose - 6 min walk - 0.6 km
  • San Jose McEnery Convention Center - 1 min drive - 1.5 km
  • CSU San Jose State University - 2 min drive - 2.2 km
  • PayPal Park - 4 min drive - 4.0 km
  • Santana Row Shopping Center - 5 min drive - 6.5 km

Getting around

  • San Jose Diridon Tram Stop - 6 min walk
  • San Jose Diridon Station - 7 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 11 min drive

Restaurants

  • ‪Luna Mexican Restaurant - ‬11 min walk
  • ‪Five Guys - ‬7 min walk
  • ‪J Lohr Vineyards & Wines - ‬10 min walk
  • ‪Hawaiian Barbecue - ‬19 min walk
  • ‪Crema Coffee Roasting - ‬6 min walk

About this property

Arena Hotel

Hotel with free parking, a short walk to SAP Center at San Jose
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and a computer station. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers and a front desk safe are on-site.
Arena Hotel offers 89 accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Amenities

Parking included
Free WiFi
Air conditioning
Business services
Laundry
Housekeeping

House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 11 AM
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Arena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arena Hotel?

Self-parking is free at this property.

What time is check-in at Arena Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 50 (subject to availability).

What time is check-out at Arena Hotel?

Checkout is at 11 AM.

Where is Arena Hotel located?

Located in Garden Alameda, this hotel is within 1 mi (2 km) of SAP Center at San Jose and San Jose McEnery Convention Center. Santana Row Shopping Center is 2.9 mi (4.6 km) away. San Jose Diridon Tram Stop is 6 minutes by foot and San Jose Diridon Station is 7 minutes.

Arena Hotel Reviews

Reviews

6.0
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 213 out of 1000 reviews
Rating 8 - Good. 185 out of 1000 reviews
Rating 6 - Okay. 202 out of 1000 reviews
Rating 4 - Poor. 170 out of 1000 reviews
Rating 2 - Terrible. 230 out of 1000 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.
Stayed 1 night in Mar 2023

2/10 Terrible

Andrea

My reservation was canceled so I found lodgings elsewhere
Stayed 5 nights in Mar 2023

2/10 Terrible

Hilde

Stayed 1 night in Mar 2023

2/10 Terrible

Clinton

Disliked: Staff & service
Arena Hotel rescinded my booking one hour before my arrival. No reason given. I had to scramble to find a place to stay for the night. Good thing Orbitz helps you out.
Stayed 1 night in Mar 2023

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was closed by the city. There was no business there.
Stayed 1 night in Mar 2023

2/10 Terrible

Vance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
Stayed 1 night in Mar 2023

4/10 Poor

Frances

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice large parking lot
Stayed 2 nights in Feb 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never should have taken reservations if they knew they were closing
Stayed 1 night in Mar 2023

2/10 Terrible

Monique

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK!!! Sold to the city for a homeless shelter but still takes your money through bookings and refuses to return it
Stayed 2 nights in Feb 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed. They allowed me to book, and pay for the room then closed the hotel without contacting me. I booked this room months in advance. I showed up to check in with my whole family then head off to the retirement ceremony (once in a lifetime experience) and the hockey game. So it's not like we could just "go home". People were literally loading up trucks with couches etc from the hotel! I asked what was going on and the lady said we are closed!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel has closed. Nightmare.

Turned up to check in only to find that the hotel has closed. No notification from the hotel or hotels.com.
Stayed 1 night in Feb 2023

2/10 Terrible

AMILCAR E

Disliked: Cleanliness, staff & service
You processed my reservation, but the hotel is closed, they don have services now.
Stayed 1 night in Feb 2023

2/10 Terrible

Patricia

I went to the hotel and there was a note on the door. Hotel close for good.
Stayed 1 night in Feb 2023

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and run down. Room had a smell to it. Very loud, but to be expected. Bathroom has seen better days. Tub was all cracked and discolored. Pillows on bed are half the size of an average pillow like they were for children. Why? Will not stay here again. Towels were old and some stains. Very gross.
Stayed 2 nights in Feb 2023

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities

Not as good as it used to be

The hotel advertised a breakfast and even had a sign in the lobby but when we went down for it, we were told no breakfast. This hotel is near the SJ Sharks arena. There were people having parties until past 4am. When we called at 2:30 to complain about the noise next door, we were ignored. Post pandemic, this hotel needs a lot of upgrades. There were places in the bathroom that needed patching and the carpet by the bathroom door was soaking wet.
Stayed 1 night in Feb 2023

6/10 Okay

Lauren

Liked: Room comfort
Disliked: Cleanliness, staff & service

it was just MEH

The Hotel didn't have any amenities. There were cobwebs and damage, One electrical outlet didn't work at all, the bathroom door handle was loose, and in general it wasn't what I expected. No gym or pool to work out with. Overall, it was dingy, which made the room look shabby.
Stayed 1 night in Feb 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

DO NOT STAY HERE! This place was terrible. Truly. We got there early and were not allowed to check in without paying an extra fee, which I declined and I do understand. After the game we were in town for, we went to check in and I could see right away that the rooms are nothing like the photos. They have duct tape where the floors and the tile meet. Our room wasn't cleaned, just the bed was made. I know this because there were drip spots on the floor and the toiletries had all been opened. There was used soap next to the sink. The bed is very uncomfortable. And things like the remote obviously never get cleaned. The shower was so gross we didn't even try to use it. AND NONE OF THAT WAS THE WORST PART. Why didn't we leave you ask? Well because we had just enough time to put our stuff in the room and then left for dinner reservations. When we came back, our room had been ransacked. All our bags had been emptied and our things scattered all over the bed. We had some missing cash so we called the police and ended up waiting for them until 3am because we were told we had to make a report to get a refund. The property claims their cameras weren't working. The workers could not have cared less that our room was broken into. Since the door looked fine, seems like they had a key. Seriously, this place is a total dive and we did not feel safe. It may be convenient to the Arena but is not worth it at all.
Stayed 1 night in Feb 2023

4/10 Poor

Lorena

Stayed 1 night in Feb 2023

10/10 Excellent

PAMELA

Liked: Staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities, room comfort

Long time guest a little disappointed

We stayed here the last 10+ years. Great location with walking to the arena and restaurants a plus. Did not like the 4 pm check in but this was spelled out in the reservation. They did open at 3:50 pm and we checked in the same room as last year. The air conditioning did not work but good breeze cooled us down. Just disappointed how the hotel is slowly getting run down. For the price, location and room size is hard to beat. We will be comparing other hotels next year.
Stayed 2 nights in Feb 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Close to event. No one at the desk for over an hour.
Stayed 1 night in Feb 2023

8/10 Good

Jason

Stayed 1 night in Feb 2023