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Hotel Promenade

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Outdoor dining
Outdoor pool
Exterior
Room
Breakfast area

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200
  • Place, Promenade Shopping Centre
    ‪1 min walk‬
  • Place, Nelspruit Market
    ‪5 min walk‬
  • Place, Busamed Lowveld Private Hospital
    ‪10 min walk‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪23 min drive‬

Rooms & beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About the area

Mbombela

Located in Mbombela, Hotel Promenade is in the city centre. Ster-Kinekor i'langa Mall and Nelspruit Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nelspruit Private Nature Reserve and Riverside Casino Park. Travelling with kids? Consider Lowveld National Botanical Garden, or check out an event or a game at Mbombela Stadium. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.

What's nearby

  • Promenade Shopping Centre - 1 min walk - 0.0 km
  • Nelspruit Market - 5 min walk - 0.5 km
  • Busamed Lowveld Private Hospital - 10 min walk - 0.9 km
  • Nelspruit High School - 10 min walk - 0.9 km
  • Nelspruit Crossing Mall - 15 min walk - 1.3 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪Steers - ‬3 min walk
  • ‪Valencia - ‬19 min walk
  • ‪Chicken Licken - ‬6 min walk
  • ‪Roman's Pizza - ‬2 min drive
  • ‪Orange Restaurant - ‬3 min drive

About this property

Hotel Promenade

An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a conference centre are on-site.
Hotel Promenade offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Parking included
Free WiFi
Restaurant
Air conditioning
Gym

House Rules

Check in after 2:00 PM
Minimum age to rent: 18
Check out before 10 AM
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Pets

No pets allowed, service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately ZAR 140 for adults and from ZAR 55 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Frequently asked questions

Does Hotel Promenade have a pool?

Yes, this property has an outdoor pool.

Is Hotel Promenade pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Promenade?

Self-parking is free at this property.

What time is check-in at Hotel Promenade?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Promenade?

Checkout is at 10 AM.

Where is Hotel Promenade located?

This family-friendly Mbombela hotel is located in a shopping district, within a 10-minute walk of Promenade Shopping Centre, Nelspruit Market and Busamed Lowveld Private Hospital. Nelspruit High School and Nelmed Medicross Medical Centre are also within 15 minutes.

Hotel Promenade Reviews

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 10 out of 79 reviews
Rating 8 - Good. 46 out of 79 reviews
Rating 6 - Okay. 15 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

コスパ良し。

場所が良くて部屋も広め。食事も良い。部屋でのネットも問題なし。しかし時々フロントに感じの悪い男の人がいる。
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Mohamed

standard hotel in a great location.

hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort

Ms Lebogang

Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019
Verified

8/10 Good

João Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular relação custo benefício.

Café da manhã bom, estilo inglês (ovos, linguiça, tomate, bacon, cogumelos, geleia, etc), porém repetitivo. Internet nos quartos de péssima, péssima qualidade. Quarto espaçoso. Área local perto de algumas lojas e supermercado. Bom no geral.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaint on rate

When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a warm, comfortable and a nice stay

Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Sibongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time

It was so good and security is valued and friendly staff
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noise and unhappiness

I booked for a double bed but I was given a twin. There was noise.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Nkosithethile

Liked: Cleanliness, room comfort

Hotel Prominade

Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait comme nuit étape en centre ville

Nuit étape entre le parc Kruger et l'aéroport de Johannesburg. Excellent rapport qualité prix. Très beau bâtiment jouxtant un centre commercial. Je recommande vivement cet hôtel.
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Musa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Promenade needs to really improve

Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Daniel

Liked: Cleanliness
No hot water!!
Stayed 1 night in Mar 2019
Verified

8/10 Good

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netter Service. Umgebung sehr gefährlich, wurden per Security zum Essen begleitet.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than met our expectations.

The hotel is safe and secure. Food and service more than met our expectations.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização e bom custo-benefício. Fica a desejar um pouco no conforto do quarto e no café da manhã.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Peter

Disliked: Cleanliness

Somewhat disappointed

The overall view and stay was good. However breakfast was a real disappointment. Not only was the variety small but the state of the hot plates where the food was served on was quite disgusting. Don't know when last the had a good clean. There was also a plate with some condominiums on at the plate where the cooking happens that was also very dirty. The tables outside in the 2 days we were there was not cleaned once or chairs put back. The same dirt was on the table for the 2 days.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Vinolia Lerato

Liked: Staff & service, property conditions & facilities, room comfort
I liked the fact that the rooms are very spacious and nice however, I feel like there can be more that can be done about the bathrooms... They need to be renovated.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

機会があればまた滞在したい。

中心地にあり、モールにはない現地のお店が周辺に多くあり良かった。コスパ良し。
Stayed 1 night in Dec 2018
Verified

8/10 Good

MASHUMI

Liked: Staff & service, property conditions & facilities, room comfort
It was okay..
Stayed 1 night in Dec 2018
Verified

8/10 Good

Sydney

Liked: Cleanliness, staff & service, room comfort

Nation

It was great, I really enjoyed nd the stuff was very nice, nd the food of course.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Wifi não funcionou
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

not the greatest stay ive ever had

the location is not great and is in a very dirty area. There is a nightclub across the road that makes a lot of noise and the windows are not double glazed. The TV quality is terrible with very little selection. The breakfast was not enjoyable at all and the bathrooms in the breakfast hall were not looked after well. Beds were uncomfortable although clean, shower had very little pressure and the hot water only got hot enough that you didn't need to use the cold water. There is no water or milk in the bar fridge, only powdered milk is supplied.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Marjon

Liked: Staff & service, room comfort
Goed hotel, op loopafstand van het (winkel) centrum
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Verified traveller

What time does the Restaurant really close?

It must have been a great place before, but time has taken its toll. Still probably the best place to stay if you have to in Nelspruit. According to the website the restaurant is open until 22:00 but we arrived at 21:25, after a 15hour trip and was told they are closed. They said the internet stated a wrong time. After some begging we at least got a burger out of them. So either they dont have the right times on the website or they wanted to close early. a Pain for a tired traveller. If I ever have to go to Nelspruit again, I would still go there again.
Stayed 1 night in Sep 2018