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Aparthotel

MainStay Suites Kew

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Room
Outdoor pool
Exterior
Dining room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking included
£113
includes taxes & fees
25 Apr - 26 Apr

Explore the area

View in a map
19-21 Walpole Street, Kew, VIC, 3101
  • Place, St Vincent's Private Hospital
    ‪10 min walk‬
  • Place, Swinburne University of Technology
    ‪3 min drive‬
  • Place, Studley Park Boathouse
    ‪4 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪31 min drive‬

Choose your unit

View all photos for Room, Multiple Beds, Non Smoking (Efficiency)

Room

Room, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Room

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking (Efficiency)

Room

Room, 1 Queen Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Room

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

MainStay Suites Kew

This smoke-free aparthotel features an outdoor pool, concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in and express check-out are on-site. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LCD TV with satellite channels and a DVD player provide a bit of entertainment. Limited housekeeping is available.
MainStay Suites Kew offers 35 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.
Our prices include all fees. No hidden fees.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2.7 per cent for credit card payments
The front desk is open Monday - Sunday (8:00 AM - 9:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Outdoor pool

Access methods

Staffed front desk, lockbox

Pets

Pets are allowed for an extra charge of AUD 350 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 250 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 55 per night
  • High chair fee: AUD 10 per night
  • Credit card charges are subject to a surcharge of 2.7 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Does MainStay Suites Kew have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at MainStay Suites Kew?

As of 6 Apr 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Kew on 25 Apr 2026 start from £113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MainStay Suites Kew pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at MainStay Suites Kew?

Self-parking is free at this property.

What time is check-in at MainStay Suites Kew?

Check-in start time: 2:00 PM; check-in end time: 8:30 PM.

What time is check-out at MainStay Suites Kew?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does MainStay Suites Kew provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AUD 250 per vehicle applies.

Where is MainStay Suites Kew located?

Located in Kew, this aparthotel is 1.7 mi (2.7 km) from Studley Park Boathouse, and within 6 mi (10 km) of Melbourne Cricket Ground and Princess Theatre. Rod Laver Arena and Queen Victoria Market are also within 6 mi (10 km). Hawthorn Station is 27 minutes by foot and Glenferrie Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

MainStay Suites Kew Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 141 out of 302 reviews
Rating 8 - Good. 125 out of 302 reviews
Rating 6 - Okay. 26 out of 302 reviews
Rating 4 - Poor. 6 out of 302 reviews
Rating 2 - Terrible. 4 out of 302 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Communication

Reviews

Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and suited our needs
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect location particularly if needing a longer stay. Everything you need is right outside your door step, and the apartments are comfortable and large with a good kitchen.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a great place to stay. Close to shops and amenities and the staff are friendly and helpful. The apartment is clean, well equipped and spacious
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

Craig

Disliked: Amenities, property conditions & facilities, communication
No communication around the premises not having elevators bit average trying to carry luggage up 3 flights of stairs room very dated with limited inclusions
Stayed 1 night in Dec 2025
Verified

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities, communication
Washing machine and dryer was an unexpected bonus.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Carl

Liked: Amenities, communication
Needs a bit of a tidy up around the grounds of the buildings
Stayed 1 night in Oct 2023
Verified

8/10 Good

Beccy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great area, clean, spacious, good amenities. Bit out dated.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed here for 5 nights as I was visiting friends who lived in Kew. It was spacious. Staff were super friendly and helpful. Had some noisy neighbours one evening but the staff handled it efficiently. Next door to shops which was super handy. Really enjoyed my stay.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed in a 2 bedroom apartment which was very spacious. The main bedroom had an ensuite and both had built in robes. There is a Woolworths next door and a short walk to the main road for trams. Staff at reception were very helpful.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Outstanding customer service and the suites are spacious and comfortable. There are a lot of stairs within the property, so be mindful of that. I had a pram with me, and they kindly gave me a room on the ground floor. I couldn’t recommend it higher! I stayed for 2 nights with my family for a wedding. Perfect accommodation
Verified

8/10 Good

Robyn-Anne

Liked: Room comfort, communication

Just as pictured

I was exactly what I expected.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Barb

Liked: Amenities, property conditions & facilities, communication
I like the area to stay in when I am in Melbourne For me it is easy to drive to and park car etc. Stairs from carpark to ground level a bit of a trial. But I do appreciate car being under cover etc. It was hot this time and I happily found a fan for the bedroom ... So all things I needed were there
Stayed 1 night in Jan 2023
Verified

4/10 Poor

Tammy

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The Apartment was very dirty. Bins hadn't been emptied from previous guests. After having been moved to a new apartment as first one allocated was in worse condition, we chose to say nothing & clean it ourselves.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, room comfort, communication

Great apartment in an ideal location in Kew.

Five day trip for a birthday celebration. Easy arrival, very good wifi in large and well appointed apartment. Love the location and keep coming back every year.
Stayed 4 nights in May 2022
Verified

8/10 Good

Jayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Out of hours Check in process was easy. There are a fair few stairs to get to the apartment, which isn’t that convenient if you’re like us with a toddler/pram. A bit of noise comes from the upstairs apartments, however apart from that our stay was nice and quiet and generally comfortable.
Stayed 1 night in Apr 2022
Verified

4/10 Poor

MICHAEL

Liked: Communication
Disliked: Property conditions & facilities
Situated in a very central position with all amenities ie shops, transport etc very close by and handy. Couldn't believe how dusty and somewhat dirty it was. It appears if hadn't been cleaned or dusted. Ensuite had hair all over the floor and basin. Walls very thin so unfortunately quite noisy
Stayed 4 nights in Mar 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location. Room is clean and comfortable
Stayed 1 night in May 2021
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, room comfort, communication

Long weekend at Quest Kew

A wonderful long weekend in a 3 bedroom apartment with 5 adults. Clean, great bedding and very comfortable with every amenity. Just a few metres to a variety of cafes, restaurants and supermarket as well as the trams to the city and Box Hill. Great heating options throughout the apartment and highly recommend Quest Kew.
Stayed 3 nights in May 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
No explanation of how to access car park after hours despite 7 emails & 3 phone calls!
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
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Stayed 1 night in Mar 2021
Verified

8/10 Good

Ann

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is in a great location but needs an update.
Stayed 7 nights in Dec 2020
Verified

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very outdated , clean and tidy Steps every where - car park hard to get too and carrying everything up and down stairs
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob as the on-site manager was terrific and extremely helpful and communicative.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

CHING HAN

Liked: Staff & service, property conditions & facilities, room comfort
地方寛敞，買嘢方便，但今次我是長住3星期，一星期只來三天打掃，不太清潔，總括而然，下次仍會考慮，並且會推介給朋友！
Stayed 17 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here, would stay again. Staff were super helpful & very clear with check-in details. Large appartments in good condition, clean comfortable, everything you need.
Stayed 1 night in Feb 2020