This review was submitted before 2018 and has not been verified.
2/10 Terrible
Joe, Denmark
Sep 14, 2013
Disliked: Cleanliness, property conditions & facilities, room comfort
We would never stay here again.
We booked via hotels.com and paid for a room with one double bed, a single bed and a balcony. We arrived and were asked if it was okay with a room with no balcony. We'd like a balcony please, we said. We were then told that using the air condition in the room would be charged 15 TL ($7.50) extra per day, even though it said nothing of that on the description on hotels.com.
Fridge was turned off and smelled bad. Room had two single beds and not a double and a single as we booked. No free toilet amenities as stated on the booking, unless you count free mildew on the towels. Turned on the aircon and it started leaking everywhere. Took a shower and there was water all over the floor due to the drain being plugged with old hair. Kitchen was dirty and the dishes were too. Wifi didn't reach our room and the swimming pool had super loud techno music blasting out so that we could hear it inside our room.
We spent most of the day talking to the staff about all the problems with the room and waiting for people to repair the aircon. At night the hotel started playing loud Turkish music and didn't stop until 12. The next morning when we wanted to shower, there was no warm water and we had to shower in ice cold water instead.
The one star is for the staff and the manager that were very friendly and tried their best to repair the room we stayed in. But friendliness doesn't justify the terrible quality of this hotel. We would never stay here again.
