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Aparthotel

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road

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Photo gallery for Portal House Apartments

City view from property
Balcony
Front of property
Room
Reception

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Kitchen
  • Outdoor space

Explore the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Choose your unit

View all photos for Superior Apartment

Room

Superior Apartment

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Room

Room

Standard Room

  • 21 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Senior Apartment

Living area

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Bed

View all photos for Deluxe Apartment

Room

Deluxe Apartment

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Junior Apartment

Room

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

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Room

Aparthotel Stare Miasto

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.0 out of 10, 1,186 reviews
The price is S$123
includes taxes & fees
21 Jul - 22 Jul
Aparthotel Stare Miasto

About the area

Kraków

Located in Kraków Old Town, a neighbourhood in Kraków, Portal House Apartments is near a train station. Royal Road and Kraków Barbican are notable landmarks, and travellers looking to shop may want to visit Main Market Square and Galeria Krakówska. St. Mary's Basilica and Oskar Schindler Factory are two other places to visit that come recommended.

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • Kraków (KRK-John Paul II - Balice) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪MoaBurger - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪METRUM Restobistro - ‬1 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment features a kitchenette with a microwave, plus free WiFi and an LCD TV with satellite channels. Comforts include premium bedding and a pillow menu. Other touches available are a minibar and a rainfall shower. The Bathroom is shared and housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Accommodation at this 3-star aparthotel has kitchenettes with microwaves and coffee/tea makers. Guests have access to shared bathrooms. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and sports massages.

Amenities

Breakfast included
Kitchen
Free WiFi
Air conditioning
Spa
Outdoor space

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Checkout is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

Portal House Apartments Reviews

Reviews

9.8

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 110 out of 131 reviews
Rating 8 - Good. 19 out of 131 reviews
Rating 6 - Okay. 1 out of 131 reviews
Rating 4 - Poor. 0 out of 131 reviews
Rating 2 - Terrible. 1 out of 131 reviews

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.8/10

Communication

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Harriet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great

Comfortable stay in a central location.
Stayed 4 nights in Jan 2025

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Iwona

Liked: Cleanliness, room comfort, communication
Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Stayed 3 nights in Jun 2024

8/10 Good

Kasia

Liked: Cleanliness, property conditions & facilities, communication
I was able to order a taxi at the desk. I could come and go as I pleased and at any time of night because there was a host 24 hrs a day at the front desk to buzz you in . I felt safe and enjoyed the area since it was just a block and half away from the head market square.
Stayed 1 night in Feb 2025

10/10 Excellent

Iris

Liked: Cleanliness, room comfort, communication
Brilliant service, location and space
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rosie

Liked: Cleanliness, property conditions & facilities, communication
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gemma

Liked: Cleanliness, amenities, property conditions & facilities, communication
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

JACQUELINE

Liked: Cleanliness, room comfort, communication

Great hotel

Fantastic hotel near to the Station, main square, jewish quarter etc etc
Stayed 3 nights in Jun 2024

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place to stay. Staff were very sweet and attentive to our needs. Great location to be able to walk old town.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wow. Just wow.. 2nd time at this apartment! Absolutely beautiful.. we stayed at room 9 2 bedroom, dining room, living room, spacious, immaculate there is also a lift… the breakfast has a variety for everyone and nothing is to much trouble, very tasty. The staff are so helpful & friendly, sorted out transfers home for us. The old town is just around the corner from the apartments…also central to some quirky bars and restaurants.. Had a brilliant time and would definitely recommend and return..
Stayed 3 nights in Mar 2025

8/10 Good

Robyn

Liked: Cleanliness, room comfort, communication
Great location to area
Stayed 5 nights in Apr 2024

10/10 Excellent

Tracie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception staff were super friendly and helpful Great breakfast. They even made us a packed breakfast when we had an early tour and again when we had an early checkout. So much food Nice comfortable apartment Would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Marit

Liked: Cleanliness, room comfort
We had a wonderful stay at the Portal apartements, much thanks to Rosa and her very good piece of advice on Kraków.
Stayed 4 nights in Oct 2024

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay so central and easy to walk everywhere :) very delicious breakfast and lovely people - thank you and till the next time ☺️
Stayed 1 night in Jan 2024

10/10 Excellent

Gro

Liked: Cleanliness, room comfort, communication

Great stay in the heart of Krakow

Everything was great at our stay. Breakfast, room, people, best recommendations!
Stayed 4 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort, communication

Staff very helpful

Apartment was beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Lynda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, room comfort, communication

Super recommended

Great location, atmosphere and breakfast! The staff are fantastic and super helpful. Will be back
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort, communication

3-night Trip for Friends

Lovely, comfortable and spacious apartment in the old town. The reception staff were excellent, and helpful throughout our stay. Thoroughly recommend this accommodation.
Stayed 3 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication

Long weekend vacation.

The hotel is in an excellent location to the main old town square. The staff are very friendly and made our stay a very good one. The hotel rooms are of a very clean high standard. I would definitely stay here again if I return to Krakow in the future. Kind regards Stephen.
Stayed 5 nights in Sep 2024