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Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road

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Photo gallery for Portal House Apartments

Living area
Balcony
Front of property
Room
View from room

Reviews

9.8 out of 10, Loved by Guests

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Spa
  • Outdoor space
  • 24/7 front desk
S$119
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Choose your unit

View all photos for Superior Apartment

Room

Superior Apartment

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Room

Deluxe Apartment

  • City view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Room

Room

Standard Room

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Apartment

Room

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Senior Apartment

Living area

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Bed

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About the area

Kraków

Located in Kraków Old Town, a neighbourhood in Kraków, Portal House Apartments is near a train station. Royal Road and Kraków Barbican are notable landmarks, and travellers looking to shop may want to visit Main Market Square and Galeria Krakówska. Wawel Castle and St. Mary's Basilica are two other places to visit that come recommended.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Cloth Hall - 5 min walk - 0.4 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 17 min walk
  • Kraków (KRK-John Paul II - Balice) - 36 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Wódka - ‬1 min walk
  • ‪Taj - ‬2 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Added amenities include premium bedding, a rainfall shower and a pillow menu. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

Amenities

Breakfast included
Free WiFi
Air conditioning
Spa
Outdoor space
24/7 front desk

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (1476 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Checkout is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

Portal House Apartments Reviews

Reviews

9.8

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 157 out of 187 reviews
Rating 8 - Good. 26 out of 187 reviews
Rating 6 - Okay. 3 out of 187 reviews
Rating 4 - Poor. 0 out of 187 reviews
Rating 2 - Terrible. 1 out of 187 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Communication

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Liked: Cleanliness, room comfort, communication

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, room comfort, communication
Great hotel in a fab location! Would definitely book it again
Stayed 1 night in Jul 2025

10/10 Excellent

dennis

Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jon

Liked: Cleanliness, room comfort, communication

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location offered easy access to dining and nightlife of Old Towm, but is on a quiet side street. The apartment was very comfortable, with a bedroom sitting area and kitchenette if you wanted to prepare meals.
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
Stayed 5 nights in Sep 2025

10/10 Excellent

Steffen

Liked: Cleanliness, room comfort, communication
Very good hotel. Good internet. Spacious rooms. Standard breakfast. The location is quiet and central
Stayed 3 nights in Aug 2025

10/10 Excellent

Antti-Tuomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location, friendly staff, comfortable room, airconditioning very good! Breakfast was very good, plenty of different foods and varied from day to day which was nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Communication was excellent and helpful. They texted us when our room was ready. Rooms clean and spacious, beds comfortable. Breakfast was good. Would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort, communication

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Stayed 3 nights in Jul 2025

10/10 Excellent

Alexa

Liked: Cleanliness, room comfort, communication
Awesome!! Staff and accommodations were incredible, clean, and super comfortable. The full breakfast is delicious!
Stayed 3 nights in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, room comfort, communication

Perfect located hotel

The rooms are neat and tidy. Beds a bit hard and uncomfortable. Staff at the reception and in the breakfast restaurant were very helpful. Really nice people working at the hotel - willing to help and advise. They made us feel welcome. The location of the hotel is perfect - right in the center of the old town and just a short walk from the main square.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kate

Liked: Cleanliness, room comfort, communication

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

mei yee

Liked: Cleanliness, room comfort, communication
The hotel environment is comfortable, the sheets are soft, and the bathroom is big enough! The hotel staff is sincere and attentive! The place is quiet and prosperous! Highly recommend!
Stayed 2 nights in Jun 2025

8/10 Good

CAROL

Liked: Cleanliness, room comfort, communication

Short break

Lovely hotel ,staff very helpful and friendly, very clean ,breakfast cold or hot buffet type plenty of it,very close to the main square but no noise. would stay again
Stayed 4 nights in Jun 2025

10/10 Excellent

Hanna

Liked: Cleanliness, room comfort, communication
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Stayed 1 night in Jun 2025

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, room comfort, communication
Central location, friendly and helpful staff and the breakfast was really yummy
Stayed 3 nights in Sep 2024