2/10 (非常に不満)
宿泊されたお客様
2023 年 7 月 18 日
気になった点 : 清潔度、客室の快適度
Don't do it to yourselves and ruin your trip.
Turns out the beautiful studio you book online IS NOT the place actually booked. When called the host to find out, we were offered a refund, which was of no help as there was no other accommodation available in town.
Cleaners had just left, the smell of bleach was much better than the smell they were trying to overpower. We had to purchase vicks to use to breath and there is no way you can to take photos of smell sadly.
Glasses, crockery and cutlery dirty with no dishwashing liquid or condiments to be seen (photos attached). We departed 2 nights early of our 5 night stay, after returning to the horrendous smell, shower drips, personnel mail on the doorstep and uncleanliness of a unit we did not rent. The kitchen window has no covering and can view straight into many areas, stair broken on stairs to bedroom on the turn. No refund provided for when advised we had departed, we kindly advised host the place in our opinion is unrentable and to address horrendous smell and cleanliness of all areas, particularly kitchen and bathroom so to not have any other guests with same concerns to raise. I do wonder how the other apartments they rent stack-up to this one.
宿泊されたお客様
2023 年 7 月に 4 泊滞在