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Erena Tulum

Boardwalk/promenade condo with 2 outdoor pools and rooftop terrace

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Photo gallery for Erena Tulum

Rooftop terrace
Exterior
Room
Room
Rooftop terrace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
C.8 Sur La Veleta, Tulum, QROO, 77765
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Choose your unit

View all photos for King Suite with Plunge Pool

Room

King Suite with Plunge Pool

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for King Suite with Balcony

Balcony view

King Suite with Balcony

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Tulum

Located in La Veleta, a neighbourhood in Tulum, Erena Tulum is in a national park and on the boardwalk. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Xel-Há Park and Holistika Art Walk are also worth visiting.

What's nearby

  • Tulum National Park - 4 min drive - 3.2 km
  • Tulum Beach - 9 min drive - 8.1 km
  • Las Palmas Public Beach - 9 min drive - 6.7 km
  • Tulum Mayan Ruins - 10 min drive - 7.4 km
  • Playa Paraiso - 11 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬13 min walk
  • ‪El Camello Jr - ‬13 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Erena Tulum

Boardwalk/promenade condo with 2 outdoor pools and rooftop terrace
Along with 2 outdoor pools, this condo building has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a poolside bar, a rooftop terrace and a coffee shop/cafe are on-site. Each condo boasts a private pool and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a fridge and an electric kettle, while a Smart TV with digital channels and Netflix provide a bit of entertainment.
Erena Tulum offers 12 air-conditioned accommodations with private pools and a hairdryer. Accommodation at this 3-star condo has kitchens with full-sized fridge/freezers. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 40-inch Smart televisions come with digital channels and Netflix. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
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Amenities

Pool
Kitchen
Parking included
Free WiFi
Restaurant
Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 15 per accommodation, per stay.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

24-hour pool access
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Erena Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is available 24 hours a day.

Is Erena Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Erena Tulum?

Self-parking is free at this property.

What time is check-in at Erena Tulum?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM.

What time is check-out at Erena Tulum?

Checkout is at 11:00 AM.

Where is Erena Tulum located?

Located in La Veleta, this condo building is within 1 mile (2 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 miles (5 km).

Erena Tulum Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 17 out of 31 reviews
Rating 8 - Good. 6 out of 31 reviews
Rating 6 - Okay. 3 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 3 out of 31 reviews

8.6/10

Cleanliness

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

9.0/10

Communication

Reviews

10/10 Excellent

Melody

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Stayed 7 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Stayed 14 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, communication
Very happy with my stay. Sara, was very friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Feroze

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Stayed 9 nights in Jan 2025

8/10 Good

Antrice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything except we needed more towels!
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, communication
Amazing stay. Loved everything about it. Looking forward to going back.
Stayed 7 nights in Mar 2024

8/10 Good

Marisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was huge, nicely appointed with solid AC and a big TV.
Stayed 5 nights in Dec 2023

10/10 Excellent

ABI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Stayed 4 nights in Jan 2024

10/10 Excellent

London

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
Stayed 4 nights in Feb 2024

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrei- Alin

Liked: Cleanliness, room comfort, communication

Great place !

Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Stayed 3 nights in Jan 2024

10/10 Excellent

DEYANIRA

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
Stayed 3 nights in Jan 2024

8/10 Good

Arica

Liked: Cleanliness, property conditions & facilities, communication
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
Stayed 4 nights in Dec 2024

2/10 Terrible

Quania

Disliked: Cleanliness, room comfort, communication
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Stayed 2 nights in Aug 2024

6/10 Okay

Annegret Heidi

Liked: Communication
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Stayed 7 nights in Feb 2025

10/10 Excellent

Hilda Monserrath

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo muy bien sólo las calles de alrededor están un poco mal
Stayed 4 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Jan 2025

2/10 Terrible

Shanice

Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me gustó el espació, solo q sii mejoría la alberca de abajo
Stayed 2 nights in Dec 2024

6/10 Okay

Lester

Liked: Cleanliness, property conditions & facilities, communication
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Stayed 1 night in Sep 2024

4/10 Poor

Diana Karen

Liked: Room comfort
Disliked: Cleanliness

Pésima higiene, cuarto con cucarachas

A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
Stayed 4 nights in Feb 2024

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.
Stayed 5 nights in Jan 2024

2/10 Terrible

EDWIN

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities, communication
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
Stayed 3 nights in Jan 2024

8/10 Good

Julio

Liked: Cleanliness, room comfort, communication
Stayed 6 nights in Jan 2024