Dear Angela,
We're pleased that you enjoyed our beautiful location but sorry to hear you were disappointed with our property. This is very unusual for us, as we do our best to manage expectation by ensuring our listing accurately reflects the property and its facilities, which is borne out by the number of positive reviews to that effect. Indeed, we believe that yours is the only review that we have had that has commented negatively upon the facilities provided.
We understand that the word luxury is subjective and therefore a matter of opinion. However the facts regarding our facilities are that the cottage contains a modern, state of the art, smart tv, blueray player, echo smart assistant, washer/dryer, dishwasher and an extra large rainfall shower with a seat, which many of our guests comment upon regarding how luxurious it is.
These facilities are not what one might expect to find in a basic holiday cottage. The cottage has all of these facilities as well as the more general cooker, fridge, microwave, kettle, toaster, crockery, cutlery, cooking utentils and linens. We are therefore slightly puzzled. The only item we can think of, which we had to remove is a caffetiere. Unfortunately guests were rinsing coffee grinds down the sink, which was causing problems with the operation of our septic tank. However, in an effort to address this, we do provide high quality filter coffee bags in the cottage, and do also provide a caffetiere upon request. Whilst we appreciate constructive feedback, if there was something you felt was missing, it would have been helpful if you had told us so that we could've/could address this. As it stands we're still none the wiser as your review doesn't say.
We, ourselves, were also disappointed. You left 2 days early, without letting us know, when instructions for checking out are clearly stated in the house manual. This left us in a vulnerable position regarding our insurance, which has specific conditions that we must adhere to when the property is unoccupied. We were also very concerned to discover that your husband was about to tamper with the door lock, despite information regarding its operation, once again being included in the house manual. This could have very easily resulted in a costly locksmiths callout had we not intervened.
Whilst we always like to see returning guests, many of whom have become friends, we think its fair to say that we are not what either would chose for a future booking.
We wish you well.