Dear,
Thanks for the opportunity to give feedback.
We enjoyed the stay, however we noticed few little things to improve the overall experience and the stay of other customers.
- In the kitchen: saucepan were extremely damaged and small. Only one pan was available , less than 8"" for 3 poeple... we actually had to buy a regular pan to be able to cook something. Overall, the number of cooking items were really low (no coffee cup for example - this could be a good addition especially for European and Latin tourists coming to visit York)
- The linen for the 3rd person was not obviously displayed. It would have been nice to find it near the sofa bed. We initially thought it was missing but after looking everywhere we found it inside a bag, near the vacuum cleaner, in the utility room downstairs.
That said, we really enjoyed our stay. The appartement was clean, great design and great location, and we appreciated a lot the welcoming pack. It's also not the first time we use your service and despite these little inconveniences, we always find your service of quality.
Hoping this will help you improve it further.
Best regards,
Sarah Lecinski