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Chalé

Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio

Galeria de fotos de Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio

Fachada
Fachada
Cozinha privada
Cozinha privada
Parte interna

Avaliações

8,2 de 10
Muito boa
3 quartos3 banheirosAcomoda 10 pessoas

Comodidades populares

  • Piscina compartilhada/comunal
  • Banheira de hidromassagem no local
  • Estacionamento no local disponível
  • Aceita animais de estimação
  • Cozinha
  • Lava-roupa

Explore a região

Confira no mapa
Pigeon Forge, TN
  • Place, Christmas Place
    ‪4 min de carro‬
  • Place, Island at Pigeon Forge
    ‪4 min de carro‬
  • Place, Great Smoky Mountain Wheel
    ‪4 min de carro‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    ‪54 min de carro‬

Quartos e camas

3 quartos (acomoda 10 pessoas)

Quarto 1

1 cama King

Quarto 2

1 cama King

Quarto 3

2 camas Queen

Quarto 4

1 sofá-cama casal

Quarto 5

1 sofá-cama casal

3 banheiros

Banheiro 1

Banheiro 2

Banheiro 3

Espaços

Deque ou pátio
Cozinha
Sacada
Espaço para refeições

Sobre esta propriedade

Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio

Pigeon Forge 3 Bedroom- Woodridge Chalet Rental- Unit 409 Mountain Side, is located 1.5 miles from downtown Pigeon Forge, 5 miles from Dollywood, and has everything you need to create Smoky Mountain Memories that will last a lifetime. This three-bedroom three bath cabin features a fully furnished kitchen with granite countertops and stainless-steel appliances, including a refrigerator, microwave, stove, oven and dishwasher. The main level living room comes fully equipped with a sleeper sofa, recliner, stone encased gas fireplace, and 40-inch flat screen TV. There is one bedroom on the main level that features a king size bed, 32-inch flat screen TV, and a bathroom with a tub/shower combo. The upper level features an open loft area with sitting area, bathroom with tub/shower combo, and another bedroom with a king size bed with a year-round electric fireplace and a 32-inch flat screen TV. Walking to the lower level, you walk into the play area of the cabin. There is a game room with a pool table, another bedroom with bunk beds, the third bathroom with walk in spa shower, a whirlpool tub, and a movie theater with a 60-inch flat screen TV. The downstairs is loaded with everything a vacationing family would need. This cabin also features three separate decks to hang out on. The main level wraparound deck offers a table and chairs to enjoy your morning coffee, and a gas grill for cookouts in the evening. The lower level screened in back deck has a hot tub where you can sit back and soak after a long day hiking in the mountains. The upper level balcony deck is a great place to kick back and take in the beauty of Pigeon Forge and the Smoky Mountains. This cabin has access to and is also within walking distance to the Woodridge Village seasonal outdoor swimming pool and has parking for four vehicles (No Additional Parking). Dogs welcome but must be 35 lbs or less, fees apply, and must follow Fireside Chalets Pet Policy. Non-Smoking. Sleeps 10

Adicione as datas e descubra os preços

Propriedades semelhantes

Hidromassagem externa
Luxurious & Family Friendly - Hot Tub - Game Room
Pigeon Forge
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
9.8 de 10, Extraordinária, (18 avaliações)
Luxurious & Family Friendly - Hot Tub - Game Room

Regras da propriedade

Check-in após 16h

Idade mínima para alugar: 21 anos

Check-out até 10h

default

Crianças

Aceita hóspedes de 0 a 17 anos

default

Eventos

Não permite a realização de eventos

default

Animais de estimação

Aceita animais de estimação

default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 1021753vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e trava de segurança.

Informações a área

Pigeon Forge

Com ótima localização em Pigeon Forge, este chalé fica perto de parques temáticos. As belezas naturais da área podem ser admiradas em Parque Nacional das Grandes Montanhas Fumegantes e Douglas Lake. Entre as atrações populares estão Titanic Museum e Dollywood's Splash Country. Se você estiver viajando com as crianças, curta atrações como Dollywood e Wilderness at the Smokies. A prática de snowboard é uma das principais atrações da área, além de atividades imperdíveis como patinação no gelo.
Ver mais chalés - Pigeon ForgeAbre em uma nova janela
Mapa
Pigeon Forge, TN

Nos arredores

  • Smoky Mountain Alpine Coaster - 4 min de carro - 2.7 km
  • The Track - 4 min de carro - 2.0 km
  • Christmas Place - 4 min de carro - 2.4 km
  • Island at Pigeon Forge - 4 min de carro - 2.1 km
  • Great Smoky Mountain Wheel - 4 min de carro - 2.1 km

Opções nos arredores

  • Aeroporto McGhee Tyson (TYS) - 56 min de carro

Restaurantes

  • ‪Ole Smoky Moonshine "The Barn - ‬5 min de carro
  • ‪Margaritaville - ‬5 min de carro
  • ‪Paula Deen's Family Kitchen - ‬5 min de carro
  • ‪Pirates Voyage Dinner & Show - ‬5 min de carro
  • ‪Mellow Mushroom - ‬5 min de carro

Perguntas frequentes

Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Quanto custa o estacionamento em Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio?

Horário de check-out: 10h.

Onde fica Casas de Férias Muito Conveniente-theater Internet System-gameroom- sem fio?

Em Pigeon Forge, este chalé ideal para famílias fica a 3 km de Pigeon Forge Community Center, Lumberjack Feud e The Track. Titanic Museum e Island at Pigeon Forge também ficam a 5 km.

Avaliações

8,2

Muito boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 21 de 47 avaliações
Nota 8 - Boa. 15 de 47 avaliações
Nota 6 - Ok. 6 de 47 avaliações
Nota 4 - Insatisfatória. 2 de 47 avaliações
Nota 2 - Terrível. 3 de 47 avaliações

7,8/10

Limpeza

9,4/10

Check-in

9,0/10

Comunicação

9,2/10

Localização

8,6/10

Precisão do anúncio

Avaliações

Verificada

8/10 - Boa

Chris S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very close to the main strip but definitely secluded, giving the mountain cabin vibe. Place was very clean. Some improvements would be nice (leaks in shower ceiling, finish painting deck, etc.) but would not be dealbreakers.I'd rent this chalet again.
Hospedou-se por 3 diárias em ago. de 2025
Resposta de VrboOwner em 22 de set. de 2025
Thank you for your thoughtful review. We’re so glad to hear that you enjoyed the convenient location—close to the main strip yet still secluded enough to provide that mountain cabin vibe. It’s also wonderful to know the chalet was very clean and that you would choose to stay again. We appreciate your helpful notes regarding the shower ceiling and the deck. These items have been shared with our maintenance team for review. Guest feedback like yours is invaluable as it helps us ensure our cabins remain well cared for and continue to provide a great experience. We truly appreciate you choosing Fireside Chalets and look forward to welcoming you back for another Smoky Mountain getaway.
Verificada

8/10 - Boa

Wanda L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Love the location

I love the location was very quiet and close to everything. The only downside were the beds. Mattresses could use replacing. The beds were very uncomfortable besides that everything was wonderful!
Hospedou-se por 3 diárias em jun. de 2025
Resposta de VrboOwner em 18 de jul. de 2025
Thank you for letting us know about your stay. Your feedback is important to us and we appreciate your suggestions for the property. We are glad that you enjoyed your stay and do hope to welcome you again in the future.
Verificada

10/10 - Excelente

martin a.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

RELAXING GETAWAY

NICE PLACE
Hospedou-se por 4 diárias em ago. de 2022
Resposta de VrboOwner em 6 de set. de 2022
Thank you for sharing your rating and we do hope to welcome you again.
Verificada

10/10 - Excelente

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Family Vacation

We loved the house. It was perfect for our family.
Hospedou-se por 3 diárias em mar. de 2018
Resposta de VrboOwner em 22 de mar. de 2020
Thank you for taking the time to share your experience. We appreciate you staying with us and look forward to welcoming you again in the future.
Verificada

10/10 - Excelente

Brandon C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Amazing Stay

We love this property and all it had to offer. Very spacious, with all the necessities we needed. We will definitely use again.
Hospedou-se por 2 diárias em fev. de 2021
Resposta de VrboOwner em 26 de mar. de 2021
We appreciate you staying with us and are so glad that you enjoyed your stay. We look forward to welcoming you again in the future.
Verificada

10/10 - Excelente

Lynnette A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great family getaway!

We had a great time in the cabin. My grandchildren especially enjoyed the downstairs movie room, which kept them occupied at night!! Would highly recommend, everything was wonderful.
Hospedou-se por 3 diárias em ago. de 2020
Resposta de VrboOwner em 24 de ago. de 2020
We are so glad that you enjoyed the cabin with your family. We do appreciate you staying with us and look forward to welcoming you again in the future.
Verificada

4/10 - Insatisfatório

Aaron L.

Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza e precisão do anúncio
Cabin was not very clean. But the worst thing is the beds were so old they squeaked so load if you moved it woke you up and very uncomfortable. Dishes was in the dishwasher. Fireplace didn’t work. Advertised jacuzzi that was cabled shut. Opened the couches into beds and they were gross had to vacuum and clean them before anyone could sleep in them. We did call the office because h ill was out of gas and they did send someone quickly.
Hospedou-se por 2 diárias em nov. de 2025
Resposta de VrboOwner em 9 de dez. de 2025
Thank you for taking the time to share your feedback. We are very sorry to hear that several aspects of your stay did not meet expectations, as this is not the experience we strive to provide for our guests. Your comments regarding cleanliness, bedding, and maintenance have been shared with our housekeeping and management teams for immediate review. We do appreciate you contacting our office during your stay about the propane, and we’re glad we were able to have someone out quickly to assist. We also want to remind you of our Satisfaction Pledge, which ensures that if any concerns arise during a stay, our team is here to address them promptly so we can make things as comfortable as possible. Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Verificada

10/10 - Excelente

Brittany H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Loved loved loved it!!

The house was beautiful 😍 we loved the view from the little balcony. It felt like home. Hated to have to leave.
Hospedou-se por 2 diárias em mar. de 2021
Resposta de VrboOwner em 12 de abr. de 2021
We appreciate you staying with us and are so glad that you enjoyed your stay. We look forward to welcoming you again in the future.
Verificada

2/10 - Terrível

james r.

Pontos positivos: Comunicação e localização
Pontos negativos: Limpeza, check-in e precisão do anúncio

Not as expected

Dirty upon arrival. No toilet paper. Beds are terrible. Location is good.
Hospedou-se por 3 diárias em mar. de 2025
Resposta de VrboOwner em 14 de abr. de 2025
Thank you for taking the time to share your experience. We do want to make sure in the future, you please feel free to call our office. We would be happy to find different accommodations or resolve any issues that may need addressed. We do appreciate you staying with us and hope to welcome you to the Great Smoky Mountains again.
Verificada

8/10 - Boa

Shona S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Spring break 2022

As pictured.
Hospedou-se por 5 diárias em abr. de 2022
Resposta de VrboOwner em 26 de mai. de 2022
We appreciate you staying with us and are so glad that you enjoyed your stay. We look forward to welcoming you again in the future.
Verificada

8/10 - Boa

Sharon W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

My ok stay

The basement has fleas no swimming pool the hottuub was nasty the air conditioner went out
Hospedou-se por 3 diárias em mai. de 2024
Resposta de VrboOwner em 10 de jun. de 2024
Thank you for taking the time to share your experience. We are so glad that you enjoyed the cabin and your stay. If there is anything you notice that needs our attention, please feel free to let us know. We would be happy to send a pest control company out and also for the air conditioner. We want your stay to be as enjoyable as possible. Thank you, again, for staying with us and we do look forward to welcoming you again.
Verificada

10/10 - Excelente

Terry J.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Nice but needed a little TLC

The cabin is very nice and spacious, the amenities were as described. Could use a little TCLC, the carpet upstairs had a lot of stains and and the hot tub cover needs replaced as it is falling apart. But overall a very nice cabin.
Hospedou-se por 4 diárias em dez. de 2022
Verificada

8/10 - Boa

Jennifer L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoyed our stay

We are a family of 5 and the cabin was very big for our family with 3 levels of space. The couch even pulls out into a bed as well. The cabin was very clean and the kids enjoyed the hot tub and pool table. We could never figure out how to work the TV in the movie theater room so that was a bummer but overall the stay was great. I would recommend to large families to bring some extra plates, cups, and silverware because there was not a lot there and there was not a lot of cooking supplies such as a large skillet since there was only small skillets there. There was also not any cleaning supplies other than dish soap and dishwasher detergent. The view was very pretty and the location was really close to everything in pigeon forge. You can see the Ferris wheel from our cabin.
Hospedou-se por 5 diárias em mar. de 2025
Resposta de VrboOwner em 11 de abr. de 2025
Thank you for taking the time to share your experience. We are so glad that you enjoyed the cabin and your stay. We do appreciate you staying with us and do hope to welcome you again in the future.
Verificada

6/10 - Razoável

Monica A.

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

close to town

found several places that needed to be cleaned. downstairs bathroom on the side had lots of hair stuck to it, drawer under the stove had lots of dust, and mouse poop. we loved everything else
Hospedou-se por 3 diárias em set. de 2022
Resposta de VrboOwner em 11 de out. de 2022
Thank you for taking the time to share your experience. We do want to make sure in the future, you please feel free to call our office. We would be happy to find different accommodations or resolve any issues that may need addressed. We do appreciate you staying with us and hope to welcome you to the Great Smoky Mountains again.
Verificada

8/10 - Boa

Shannon T.

Pontos positivos: Check-in, comunicação e precisão do anúncio

Lots of room; close to town

We enjoyed our time here. There was plenty of room and it was clean, but it could use a good deep clean. Lots of dust but not dirty. Loved that it was pet friendly but if your pet is used to grass, you have quite a hike to the nearest grass. So plan accordingly. The pool table, hot tub and theatre area were great amenities. We spent lots of family time enjoying them. We also enjoyed the community pool! It was clean and the community is well maintained.
Hospedou-se por 4 diárias em ago. de 2019
Resposta de VrboOwner em 22 de mar. de 2020
Thank you for taking the time to share your experience. We are so glad that your family enjoyed the amenities of Mountainside. We do appreciate your feedback and will get that addressed. If at any point in the future, while staying with us, you notice anything that needs our attention please let us know. We would be happy to assist you. Thank you, again, for staying with us and we look forward to welcoming you again in the future.
Verificada

6/10 - Razoável

Kristina J.

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Pontos negativos: Limpeza

great size

The hot tube didn't work the tv in bedroom was all snowy, Just felt old. needs to be remodeled ,Beds comfortable, Glass living room tables had dust and finger prints all over them.Could tell wasn't very clean feeling, Only two little bars of soap for 8 adults.
Hospedou-se por 2 diárias em jul. de 2020
Resposta de VrboOwner em 17 de nov. de 2020
Thank you for letting us know about your stay. Your feedback is important to us and we appreciate your suggestions for the property. If there is anything that you ever need during the stay, please let us know. We will be happy to assist you. Thank you, again, for staying with us and we do look forward to welcoming you again in the future.
Verificada

8/10 - Boa

Christopher R.

Pontos positivos: Limpeza e check-in

Nice Home in the Woods, but close to Parkway

My wife and I rented this house to spend a weekend with my son and his fiancé to celebrate his birthday. From the pictures, the house looked very remote. It is not. It is very close to the Parkway, and because a car show was in town, we heard a lot of noise. The interior of the house was very nice and met our needs. We did struggle to get the downstairs TV that is part of the home theatre to connect to the internet. The hot tub was enjoyed by all. And we had a peacock come and visit the house several times.
Hospedou-se por 2 diárias em out. de 2024
Resposta de VrboOwner em 28 de out. de 2024
Thank you for taking the time to share your experience. We are so glad that you enjoyed the cabin and your stay. We do appreciate you staying with us and do hope to welcome you again in the future.
Verificada

8/10 - Boa

dennis b.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Morning side cabin!!

The experience was good, but the kitchen at the place needs to be better equipped with things!! Had to buy kitchen hand towels and dish clothes!! All the screen-storm doors are tore up!! The upstairs bathroom toilet seat is broke!! Not a bad place,but needs some maintenance done!!
Hospedou-se por 7 diárias em mai. de 2022
Resposta de VrboOwner em 20 de jun. de 2022
We appreciate you staying with us and are so glad that you enjoyed your stay. We look forward to welcoming you again in the future.
Verificada

8/10 - Boa

Sandy L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location. Needs new pots and mattresses

The pros were: The cabin is in a great location, very convenient to the island and Skyliner diner, and other things that we visited, including Dollywood and Parrot Mtn. It was also pet friendly, which is sometimes hard to find. The cons were: The cabin definitely needs new mattresses and pillows. They were very uncomfortable. It also needs new pots and pans. Most of the Teflon is scraped off of the skillet so we ended up going out to buy our own so we could cook. We also couldn't get the TV in the theater room to connect to anything. The fireside chalet staff was very responsive anytime we called with a question, and they tried to be helpful.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de VrboOwner em 23 de mai. de 2024
Thank you for taking the time to let us know about your stay. We want to extend our most sincere apology for any inconvenience you experienced. We have a high standard of quality and are so sorry you ran into this during your stay. We are glad that you did contact our office and we were able to resolve the issues. We appreciate you staying with us and we hope you visit the Smoky Mountain Area again.
Verificada

6/10 - Razoável

Viajante verificado

Pontos positivos: Check-in e comunicação

Just ok

I do feel like I overpaid for this property. No mountain views or any views at all!! Very old looking. Beds were ok. Upstairs carpet dirty! Hot tub dirty and old. outside of property, decks etc were filthy. dust, debris and cobwebs everywhere. Door handle kept falling. I honestly feel like the price was not worth the stay. Have definitely been to better cabins/chalets. My kids were feeling blah so we kept on going out to the attractions. pool was nice! and being closed to the attractions was also nice.
Hospedou-se por 3 diárias em jul. de 2022
Resposta de VrboOwner em 21 de jul. de 2022
Thank you for taking the time to share your experience. We are so glad that you enjoyed the pool and location of the cabin. If there is anything you notice that needs our attention, please feel free to let us know. We want your stay to be as enjoyable as possible. We are so sorry for any inconvenience you experienced. Thank you, again, for staying with us and we do look forward to welcoming you again.
Verificada

8/10 - Boa

Tara H.

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Pontos negativos: Limpeza

Overall Cute and Accommodating

We left a night earlier. My daughter was being bit by fleas and not from my dogs who were just at the vet prior . Upstairs bedroom had dog hair and dust all under the bed . The floors on the main floor had to be never cleaned considered I spilled something and used cleaner and a paper towel and it was black upon clean up. Grossed out by that I sprayed another spot and whipped it and my towel was very dirty again.Toilet on main floor ran for long period of time , so I shut it off at one point ! Refrigerator was very noisy also .
Hospedou-se por 5 diárias em ago. de 2024
Resposta de VrboOwner em 26 de ago. de 2024
Thank you for taking the time to share your experience. We are so glad that you enjoyed the cabin and your stay. If there is anything you notice that needs our attention, please feel free to let us know. We were unaware you had ran into anything like this, but we will inspect that cabin for the items you noticed. We want your stay to be as enjoyable as possible. Thank you, again, for staying with us and we do look forward to welcoming you again.
Verificada

8/10 - Boa

Markesta Y.

Pontos positivos: Check-in, localização e precisão do anúncio
Pontos negativos: Comunicação

Family Cabin Trip Vacation

My experience renting the property was “okay” booking the property was very easy and the customer service reps at Fireside Chalet were nice and attentive however I had a few issues with my cabin of which I reported to the Fireside reps and was told the property manager would be calling me to follow up however I heard from no one. The cabin and the neighborhood was beautiful. The cabin was NOT the cleanest. Dog poop was on the porch area under the chair. There were stains in the carpet of the upstairs master bedroom, the beds were very hard- not the most comfortable. Linen was left in the dryer from the previous renter, there were burn holes in the dining room table. In the basement level where the movie lounging section was there were couch covers on the couches and they were filthy. Things we did enjoy was the cabin look and feel. The entertainment like the pool table and hot tub the entire family enjoyed. We liked the space of the cabin just the right size to fit 8 ppl comfortablely. The amenities were up to date and looked nice. Overall we really enjoyed our family vacation we just wished the cabin was cleaned properly before we arrived.
Hospedou-se por 3 diárias em dez. de 2022
Resposta de VrboOwner em 28 de fev. de 2023
Thank you for taking the time to let us know about your stay. We want to extend our most sincere apology for any inconvenience you experienced. We have a high standard of quality and are so sorry you ran into this during your stay. We are so very sorry that you did not hear from a representative. We did look up our notices and did not see any and we are so very sorry. We appreciate you staying with us and we hope you visit the Smoky Mountain Area again.
Verificada

6/10 - Razoável

Viajante verificado

Pontos positivos: Check-in, localização e precisão do anúncio

Cleaning is very lacking!!!! Almost nonexistent

The property has a great location. It is a very crowded and busy neighborhood and area but this house is at the end of the drive and has an amazing view! It is definitely adequate sized for a family of 6 or even 8 and lots of places to sleep. The lay out of the house is very odd, the newest and very nice shower and jacuzzi tub are on the lower level with the movie/game room and the kids bunk bed. On a terrible note!!!! The hot tub was completely disgusting! My children were all about to get in it, and we didn’t really notice anything except that it wasn’t warm enough. So we turned up the temperature and in a little while the kids went and got in. It wasn’t until night #2 that we adults were fixing to get in and when we removed the cover……. it smelled like very nasty, old, moldy and rotten water that had never been cleaned! It was completely horrible and the fact that I had Legionnaires only 3 years ago from a dirty hot tub scared me tremendously. I will be watching my children very closely to make sure they don’t become ill!!! Also, again the cleaners, the amount of dirt, dust and debris was insane. Under the furniture, on top of furniture and appliances and definitely on light fixtures and fans etc… The porches were covered in tree branches and limbs, and even cat feces. Oh, and don’t forget extra blankets if you want to stay warm. Now I am very easy going and can’t recall ever giving a bad review, and I likely would not have said a word about anything. But the condition of the hot tub was ridiculous, disgusting and completely unacceptable!
Hospedou-se por 2 diárias em fev. de 2023
Resposta de VrboOwner em 24 de mar. de 2023
Thank you for taking the time to share your experience. If there is anything you notice that needs our attention, please feel free to let us know. We want your stay to be as enjoyable as possible. We offer our guests a satisfaction pledge If the cabin you have reserved will not accommodate your needs or something needs addressed, we will be glad to see what other options we have available or if we can fix your concerns. Fireside Chalets has this 2 hour timeline from the initial check-in to address any concerns. Any issues that arise during your stay that do not fall within this guarantee should be reported to the office immediately for resolution. We wish that you would have contacted us during your stay so we could address your concerns. We appreciate you staying with us and we hope you visit the Smoky Mountain Area again.
Verificada

6/10 - Razoável

Jody L.

Pontos positivos: Localização
Pontos negativos: Limpeza e check-in

Good but HORRIBLE

The subdivision was nice, close to the main parkway & easy to get to. Now to the issues. 1) The BEDS! The beds were AWFUL. The mattresses were SO loud that we could hear when someone got in the bed or turned over from the upstairs & vice versa. Definitely not comfortable or relaxing. The linens were clean but felt like cardboard. The extra blankets for the beds were dirty and had an odor. 2) The cabin was filthy. The porches were dirty and covered in leaves. The dishwasher was full of dishes. We called to complain & the office sent a cleaning crew back out. They did clean the floors but there was still dust everywhere. 3) The washing machine did not work. I put the above mentioned dirty blankets in the washing machine & it filled with water & wouldn’t do anything else. We had to call & they sent someone to look at it but it wasn’t working for the duration of our trip. Due to the washing machine not draining it was full of stinky, dirty water that caused an odor. The washing machine was between the main floor bedroom & bathroom so we had to deal with the stench for 5 more days . 4) The hot tub wasn’t working when we arrived. We had to call & they sent someone out to fix it. 5) There wasn’t sufficient space for everyone to sit in the living room. 6) The furniture in this cabin was in horrible condition. 7) Check in was at 4:00 but the cabin wasn’t ready. We were finally called around 5:30 to check in. When we called the office the staff (Robin) was very helpful & kind.
Hospedou-se por 5 diárias em jun. de 2023
Resposta de VrboOwner em 26 de jul. de 2023
Thank you for taking the time to let us know about your stay. We want to extend our most sincere apology for any inconvenience you experienced. We have a high standard of quality and are so sorry you ran into this during your stay. We are glad that you did contact our office and we were able to resolve the issues. We appreciate you staying with us and we hope you visit the Smoky Mountain Area again.
Verificada

4/10 - Insatisfatório

Amber W.

Pontos negativos: Limpeza, localização e precisão do anúncio

Don’t waste your money

First of all the only thing “Mountainside” about this “chalet” is the name. It’s off the main strip behind a gas station in a neighborhood full of identical “chalets” there is no yard or grass area really. It’s like a glorified townhome. The blinds were soooooo dusty. They haven’t been dusted in only God knows when. The stove filthy. A ton of mix match messy dishes. The bathrooms were decent but the linens. Terrible. Dingy. No bath mat. The sheets. Cheap thin awful scratch sheets. Thin comforter. Awful pillows. Hard mattress. The hot tub did not work so I was refunded $10a day, so a total of $30. I don’t know who made up that figure but apparently that’s what they give you. After a long day of traveling I came in to the heat being on. No one bothered to turn on the A/C before we arrived or check the hot tub. Which is a huge let down for four kids who brought their bathing suits. The slipcovers in the movie room. Disgusting. The tv was fuzzy. The carpet upstairs. FILTHY!!!! Garbage Disposal. Broken. When we arrive no one had bothered to sweep the deck or even put the grill cover back on. It was laying beside the grill. Upstairs is sooo hot. Even with the A/C as low as they will let you go which I believe was 68 or 69. And the remote for the fan upstairs was a mess and didn’t work. So the fan was on low all weekend and since my family took the upstairs we were extremely hot. And trust me I heard more motorcycles then birds on this “mountainside.” Honestly if you can find something else. We stayed in basically like a Myrtle Beach area when we were looking forward to a mountain vacation. So if you like Myrtle Beach maybe you will like this.
Hospedou-se por 3 diárias em abr. de 2021
Resposta de VrboOwner em 24 de mai. de 2021
Thank you for taking the time to let us know about your stay. We want to extend our most sincere apology for any inconvenience you experienced. We have a high standard of quality and are so sorry you ran into this during your stay. We are glad that you did contact our office and we were able to resolve this with your group. We do offer many cabins and chalets throughout Pigeon Forge and Gatlinburg. In the future, please feel free to contact our office and we will be happy to assist you in finding a secluded cabin. We appreciate you staying with us and we hope you visit the Smoky Mountain Area again.

Sobre o anfitrião

Anfitrião: Reservation Specialist

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O que faz essa propriedade ser única?

Movie Theater, Pool Table, Hot Tub, 1 mile from downtown Pigeon Forge, walking distance to seasonal outdoor swimming pool, granite countertops, stainless steel appliances, gas fireplace, year-round electric fireplace, walk-in spa shower, whirlpool tub

Idiomas:

Inglês

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