Genteel Home Atocha - Two Bedroom Apartment, Sleeps 4

Dear Laura, Thank you for sharing your positive feedback with us. We are delighted to know that you enjoyed your stay and found the location of the apartment convenient for exploring the city. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back again in the future. Kind regards. Quality Department

Dear Anne, Thank you very much for your kind review and for choosing Genteel Home for your stay in Madrid. We are delighted to hear that you enjoyed the comfort of the apartment and its convenient location. Your recommendation and appreciation of our team's assistance mean a great deal to us. We hope to have the pleasure of welcoming you back in the future. Kind regards, Quality Department.

Dear Laurie, Thank you very much for your feedback. We’re delighted to hear that you enjoyed the apartment’s location and found it convenient for both transport and nearby restaurants and attractions. It was a pleasure hosting you, and we would be happy to welcome you back anytime. Best regards

Dear Helen, Thank you for your valuable feedback. We're delighted you enjoyed our kitchen and convenient location. We sincerely apologize for the inconveniences you encountered with the bathroom design and the missing comforter. These points have been noted and will guide our continuous efforts to improve. We're grateful you brought the comforter issue to our attention. Your feedback has been instrumental in highlighting areas for improvement in our housekeeping procedures. Despite the issues, we hope you'll consider choosing us again in the future. We're confident we can provide a better experience. Jose L.H. Campos Quality Department Manager

Dear Olga, Thank you for your positive comments. We are glad to hear that you enjoyed your stay and that the flat was a good starting point to explore Madrid. We are sorry if you found the flat smaller than expected. We try to be as honest as possible in our descriptions and images and we are sorry if on this occasion we did not respect your expectations. Regarding your suggestion about the need for more pillows, towels or extra sheets, we appreciate your recommendation and will take it into consideration for future improvements. Thank you again for your stay, and we hope to have the pleasure of hosting you again in the future. Quality Department

Dear Sandrine, Thank you for your feedback. We are glad to hear that you found the apartment functional and that it met your needs during your stay. We hope to see you soon Best regards, Quality Department

Dear Francoise, Thank you for taking the time to share your experience. We are pleased to hear that you were satisfied with the location, service and facilities of the property. However, we sincerely regret that the sound insulation between apartments affected your comfort during your stay. We understand how important it is to enjoy a peaceful and relaxing environment, so we take your comment very seriously. We would like to assure you that we are investigating immediate solutions to improve soundproofing in this property, such as installing acoustic panels or improving the layout of the areas most sensitive to noise. We sincerely appreciate your feedback and are committed to continuing to improve so that your next stay with us is completely enjoyable. We hope to welcome you back soon and provide you with an even more satisfying experience. Best regards