Quaint Village Location With Beautiful English Cottage Garden

Hi Bernie, Thank you for your feedback, I know this has been discussed already via HomeAway, but to re-address your points publicly: When the housekeeper arrived shortly after you reported damp beds they were unable to detect any moisture, regardless, a dehumidifier was provided, fresh sheets made available and the offer to put on the heating - having been one of the hottest and humid weeks of the summer, sometimes the contrast of coolness can give the impression of moisture. In any case, everything was done to resolve the issue promptly. Over the years, we have had many young children stay and your concerns are the first we have received in this respect. Any environment of course needs responsible parents to guide their children, but the items you raised of the greenhouse in the garden (fully intact - no broken glass), a heavy door to the boiler room and washing line holes in the lawn have not been a concern for any parents over the previous years. I confirm that the bedding is high quality down and feather, we do not advertise vegan/allergen-free bedding and given preferences and requirements are so subjective in this area, we would have been more than happy to confirm this had you raised it at any point prior to booking or arrival. When the housekeeper when to provide a complimentary mid stay service, no further issues were raised to them, ourselves or the owner, so we were confused to subsequently receive the points you raised, however, I am glad you liked the cottage overall.

Dear Nicole, Thank you for your feedback. I am pleased you enjoyed the space of the garden and the property was cosy. We would be really interested to know what it was about the carpet you found impractical? Glad you enjoyed your stay overall! Kind regards, Tim.