Luxury Alaska Retreat w/ Hot Tub, Rain Shower & Mountain/Ski Views • Sleeps 16

Thank you so much for the review Jessica. Thank you for being wonderful guests and taking good care of our home. I am very glad that you had a comfortable stay, enjoying all of the amenities as well as the lovely hot tub.

Thank you so much for the wonderful review Terry! My deepest apologies on the bathtub issue. The new door seal arrived, and the tub is functioning perfectly again, so it will be ready for your next visit! ❤️ thank you for being such wonderful guests and taking such good care of our home. Thank you also for the amazing pictures. The guests that are departing the home today actually got an amazing video of a moose, looking in the window next to the front door. 😀

Thomas, we were surprised by this review, especially since none of these concerns were brought to our attention until checkout. Had you contacted us during your seven-night stay, we would have immediately sent someone over to address them, just as we responded when you requested additional hangers and washcloths. When I followed up about the cleanliness complaint, the specific issues mentioned were dust on a bathroom baseboard and inside one dresser drawer. While we take even small cleaning oversights seriously, we do not believe those two items accurately reflect the overall cleanliness of the entire home. The pantry contains complimentary “take some, leave some” food items that many guests appreciate, particularly when arriving late in Anchorage with limited nearby shopping options. We are reviewing those items more frequently to ensure dates are checked. The downstairs stove’s pilot light had gone out and was promptly corrected once we learned about it. The main upstairs kitchen stove remained fully operational throughout the stay. Most importantly, the statement that the hot tub was green with algae and unusable is not consistent with what we found. The guest who checked out the same day you arrived specifically said the hot tub was great and left a five-star review. After receiving your checkout message, we immediately inspected the hot tub, photographed its condition, and provided those photographs to Vrbo. Because the hot tub is outdoors and surrounded by grass, trees, and moss, occasional natural debris or an earthy outdoor smell can occur, but it was not filled with algae or unusable. We also accommodated your early check-in and your requested reservation changes. We genuinely want every guest to enjoy the home, but we can only correct concerns during a stay when they are communicated to us. We encourage all future guests to contact us immediately if anything needs attention so we have the opportunity to resolve it.

Thanks David! You guys were excellent guests and are welcome back anytime! 🙏❤️

Katie, Thank you so much for your amazing review. Thank you as well for taking great care of our home. You’re welcome back anytime. 🙏😊

Thank you Debbie! You guys were amazing! Welcome back anytime. ❤️❤️🙌🏽🙌🏽😊😊😊