Oceanfront | Outdoor/Indoor Pool | Grand Coquina #1602

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at in this condo! I'm sorry to hear our linens did not meet your expectations. You can always call or email us and we'll resolve any problem. Since your review, we have replaced the majority of the linens and towels in the condo.

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property! All owners in all condo complexes are assigned one parking space and this cannot be reassigned. The parking space number is actually written into the purchase deed on all condo complexes. We did let you know of this when you asked. No we could not assist with another parking space but neither could any other owner, condo complex, or management company. All garages in all condo complexes and businesses have relatively narrow spaces but they do fit full size vehicles, including SUVs, although yes it is tighter than many other parking lots. This is just standard in parking garages. It's unfortunate you used this to leave a negative review, considering your stay was otherwise lovely.

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property! We've taken note of your concerns and the owner said they will replace the linens. We do disagree with the note about TV visibility as the furniture is set up like any other traditional living room and we feel you can see the TV from all furniture in the living room. The indoor pool was closed because of COVID. The original opening date of the pool was set to be the week of your arrival but after you reported the pool concerns to us, we reached out to the HOA and they informed us they decided to extend the pool closure because of a high number of COVID cases in the area. This was not something that could be avoided or predicted, unfortunately. With vaccinations going up everyday, the HOA anticpiates being able to open the indoor pool very soon. As you noted, the outdoor pool is also heated in the winter. There are signs throughout the building directly residents/guests to the outdoor pool and it's very common in condos to have the entrance through the parking garage. We've gone ahead and added that information to the property details in the guest app. We wish you hadn't waited 3 weeks to find out as we are always available via phone, email, or text to answer any questions. For your arrival and property details, we do send a link to log into your guest portal multiple times before arrival and our records show you never logged into this or ask us for an alternative. For guests who prefer not to use technology, we will gladly print out all the information instead, as long as we are made aware. During COVID, arrival is intentionally contactless as most guests prefer it this way to stay safe. However, even on the key envelope we list all our contact details again and encourage guests to reach out with any questions or concerns. We do our best to balance guest communication and satisfaction with our guests' and team members' safety and health.

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at this property!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at in this condo! We are sorry to hear the condo pool was closed during a portion of your stay. We checked in with the HOA and they had an emergency pool pump repair so it was not a planned project. If any pool work is planned it generally happens in the cooler, less popular months of December or January.

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at in this condo!