Avaliação verificada
6/10 - Razoável
Christopher F.
29 de out. de 2026
Pontos positivos: Check-in e localização
Overall, our stay in Lanzarote was okay, although there were a few issues that could have been handled better.The check-in process was straightforward and hassle-free, and the rooms were clean and tidy on arrival, which was a positive start.The swimming pool was okay, although the bottom of the pool could have done with a proper clean. We also noticed that one of the curtain poles in the accommodation was broken.The biggest disappointment was waking up one morning to find that we had no hot water. We had to wait for a plumber to attend and repair the boiler, which resulted in us losing approximately four hours of our holiday.Given the inconvenience and time lost, I thought it was reasonable to request a late checkout on our departure day as a small gesture of goodwill. Unfortunately, this request was declined, which was disappointing.Overall, the accommodation was acceptable and we enjoyed our time in Lanzarote. However, the experience could have been much better if the issues had been addressed more proactively and some consideration had been given to compensating us for the time lost.A little goodwill and better customer service would have made a real difference to our overall impression of the stay.
Hospedou-se por 7 diárias em out. de 2026