I chose this property because my 85 yr old mom can't do stairs. The house is a 5 min ride from town center & the house is nice - 1.5 baths, 3 BRs, a nice kitchen, living rm, washer & dryer, quiet. However, I spent 48 hrs trying to reach the property mgr for key pickup. At 9 pm on arrival night, we hadn't heard from her. We spent hours trying to reach Trident & VRBO customer service. By 10 pm we were asking people in the local pub if they knew anyplace we could sleep. Finally someone at Bunkers said they knew the property manager (Helena) & put us in touch with her. She knew we were checking in that evening yet never reached out to ask us or Trident if we're coming. The confirmation email had the wrong phone #, so we were stuck. She had our information, but never bothered to ask us or Trident if we were coming. She said she was only "the emergency contact." The next morning, someone named Bridget showed up to "make sure we were all set." She said she only cleaned the house. In other words, they threw each other under the bus. VRBO's "rebooking team" contact me THE NEXT NIGHT to see if I needed a place to sleep. The owners of this property need to fire their team as there were spider and cobwebs everywhere - something a competent cleaning person could have taken care of in minutes. Bridget and Helena are both useless. If you book this lovely property, make sure you are in touch with them long before your arrival to avoid the nightmare we experienced.