Host & Stay | The Townhouse

Thank you for your review. I’m pleased you have enjoyed your stay. We appreciate all feedback so we will further investigate this for future guests. We would love to host you again.

Thank you for your feedback. We’re very pleased to hear that you found the house clean and that you were happy with our responsiveness during your stay. However, we’re truly sorry to hear that you felt uncomfortable due to the heating. We completely understand how important it is to return to a warm and cosy house, especially with children, after a long day out. The property does operate on a controlled heating schedule, which is usually sufficient for most stays. That said, we appreciate that during particularly cold weather — especially in an older property — additional heating may be needed. We did adjust the heating when you contacted us, but we’re sorry this did not fully resolve the issue for you. Your feedback is very valuable, and we will review the heating schedule to help prevent this happening in future, particularly during colder periods. Thank you again for your comments, and we’re sorry that this aspect of your stay affected your overall experience.