Host & Stay | Turnstone

Thank you for you review. So glad to hear that you enjoyed the property and the local area. We'd love to see you return in the future.

Thank you for taking the time to leave feedback about your stay. I’m glad you found the property nicely decorated, and I’m sorry to hear of the issues you experienced. We appreciate you pointing out that the apartment is on the second floor with four flights of stairs and no lift — that information is important for future guests. I apologise that the provisions and condition of some items fell short of expectations. Your note about there being only one hand towel for two people over five days and no bath mat, which led you to use a hand towel on the floor, is concerning and has been noted. We have also recorded your comments regarding the hot tap in the bathroom not functioning properly and two lamps that did not work; these matters are being investigated. Thank you for highlighting the kitchen equipment and cleanliness issues — the limited number of dessert spoons and the condition of oven pans and trays are not the standard we aim for, and this feedback has been noted for review. We have also noted your comment that the television felt too small for the size of the room. Thank you again for your constructive comments. We appreciate both the positive and negative points you raised and are looking into these matters so future guests enjoy a more comfortable stay. We hope to have the opportunity to welcome you back in the future.