AP361 CARABEO 78

Sometimes it happens that guests simply don't like an accommodation and this is reflected in the review they leave of the property, which is a pity because it doesn't match the reality. It is true that there was a problem with damp due to a leak in the bathtub, which was resolved when these ladies left the apartment and could have easily been repaired during their stay if it had been reported (the previous guest did not report problem) . Obviously during the clients stay we cannot enter the flat every day to check the property so if the client does not tell us what is going on, we can hardly fix the situation. We were also not informed of the other incidents until the day before the departure of these ladies, we were only informed on their first day of arrival that there was no hairdryer, and within 10 minutes a hairdryer was delivered to the property. The rest of the incidents that they comment on: The smell of urine on the mattresses: when they left the accommodation, we checked this situation and found that there was no such smell. We have since had guests staying at the property and there have been no further comments or complaints regarding this. The air conditioning was set on a timer as in many places, however due to the extreme temperatures we have had this summer we have removed this system and could have easily done this during your stay if you had informed us earlier. All in all, if instead of reporting the incidents on the last day to ask us for a discount you had done so on your arrival, everything would have been sorted out in time for you to enjoy your holiday better. We would like to point out that this accommodation has some great reviews on other websites. Kindly, The SM Nerja Team

Dear Michael, Thank you for your review and feedback. We are sorry to hear that you were not happy with the standard of the accommodation. I will answer the points you made below. -Swimming pool: We are sorry to hear that there were loose tiles that would come off. We will speak with the office that administrates the community to try and resolve this issue. The water in the swimming pool contains chlorine, as most swimming pools do. When someone with blonde or light colored hair spends a lot of time in the water, the hair may turn green. This is very common and has easy solutions to fix or prevent this happening. Bad smell: We are sorry to hear that you experienced this reoccuring bad smell, this is most likely due to that the apartment is located on a central street that often may smell bad, especially if there is any wind. Noise: We are sorry to hear that the gate to the complex would close vigorously. We will inform the community and try and resolve this issue. Regarding the apartment above, we could have tried to rectify this issue within our capabilities if we would have been informed. We have made a note of these issues and will try to rectify them within our capabilities. Kind regards, The team at SM