Appartamento San Martino by Wonderful Italy

Thank you for your feedback, Richard. We are very sorry for the inconveniences you experienced and that our support was not enough to make your stay pleasant. We would like to point out that the situation described is not representative of our standard service and was caused by a series of unforeseen events. Some workers had planned an inspection on the roof of the building. However, having detected a bigger problem than expected, they started some major interventions without notifying us. In order to work safely, they cut the power and closed the gas. We want to clarify that, as you said, with no power supply the boiler cannot work, so there was no risk of carbon monoxide production or gas leakage. Following your complaints, we immediately contacted the site manager, who had the technicians fix the boiler pipe and the baseboard at the end of the work, and we arranged a free additional cleaning service for the following morning. We take our guests' reviews very seriously and are committed to continuously improving our service, we have therefore given you a partial refund and we hope to host you again in order to make you change your mind about us. See you soon, Wonderful Italy Team