La casa dei Sogni Trastevere

Thanks for your feedback. We would like to clarify a few points. The pictures on the adv accurately reflect reality and the actual condition of the property. Regarding the shower: when we offered to send someone to fix the drainage issue, you specifically asked us not to come, despite our insistence. We were ready to resolve it immediately, so the days without a working shower were a result of that decision, not a lack of response on our part.

Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced some difficulties during your stay. Regarding the hot water, we would have been very happy to assist had we been informed during your stay. Unfortunately, no issue with the hot water was reported to us, so we were not aware that anything was wrong and therefore had no opportunity to intervene. We are always happy to resolve any issue brought to our attention, but unfortunately we cannot address a problem we have not been made aware of. Regarding the entrance gate, we’re sorry for the inconvenience caused by the temporary issue with the electronic locking system. However, we would like to clarify that a physical key was provided as part of your key set specifically as a backup for situations such as this. The key could have been used to open the gate even while the electronic system was temporarily not functioning. We understand that encountering a technical issue can be frustrating, but we do our best to provide simple alternatives precisely to avoid guests being locked out in such circumstances. We appreciate your feedback and hope this clarifies the situation.

Thank you Valerie, come back soon!

Thank you so much Hannah, you've been lovely!

Thank you so much Kristen, you've been lovely!

Thank you so much Trevor, we're so glad you enjoyed your stay here! Come back anytime :)

Dear Guest, thanks for your time in reviewing our property! It would have been helpful to know during your stay that the kitchen wasn't equipped enough for your standards, so we could have helped you to find what you were looking for or we could have addressed these potential missing items. With regards to the mattress and pillows, you will understand that comfortability it is a totally personal opinion :) Lastly, we would like to point out that the property is located in one of the most iconic neighborhood of Rome: Trastevere.

Thank you so much Thomas, it has been a pleasure to have you here 😊