Vila Executiva com vista para o lago, piscina voltada para o sul, 4 quartos 3 banheiros. Sala de jogos

Hi Thank you we are so happy you enjoyed your stay and hope to see you again in the near future.

Thank you it was lovely to have you as our guests and some nice quality family time. Glad you enjoyed your stay.Lyn & Ray

Andrew and family it was our pleasure having you as guests and so glad you enjoyed your stay.

It was lovely to have you as our guests. We try and do our best to have everything and more quests could require so nice to know its been appreciated. Let me know when your ready to book again would be happy to except your booking Lyn

Glad you enjoyed your stay it was nice to communicate with you. Been so busy since we got home with Christmas so only just now managed to update the photo of the outside of the villa. Glad you liked the colour it was not easy to decide.

Green Pool. Sometime things are out of our control and we can not apologies enough it was not the experience we wanted for your stay, but our pool guy and management have worked hard to try and resolve the pool issue all week its simply down to extreme heat and rain diluting the chemicals and its taken longer than expected to solve this was also not helped by previous guests not reporting for over a week, if we had known sooner it would of been solved. CCTV only looks at the doors not the seating area and are at our home for guests security nothing else, its only viewed by me if an issue is reported. Phone number is correct for management I checked this out today so not sure why you could not contact them. As owners we work very hard to give our guests a good experience and we are sorry the pool was not up to my expiation but this was out of our control.

Key lock box has always been a back up, this allowed you to use our villa whilst a new keypad was ordered which has now been installed, you never know when things are going to break and we dealt with as fast as we could, i even emailed you to explain door key pad had an intermittent fault and gave you the key lockbox code, just as a back up. We were not told about pool turning until 2-3 days before you left if we had known earlier we could of dealt with quicker and our new pool guy when we contacted him was out and dealt with later that day and again the next morning, again this is something that does happen occasionally with any pool and ours is due to high phosphates which our pool guy was treating, being useable this was not correct even when you asked for community pool code nothing was said about green pool so if we don't know how we can not fix it. We have an assortment of plate dishes cups and all fit fine in our dishwasher. Wardrobe space in 3rd bedroom its 95% of a whole wall and queen room is also adequate so i am not sure how much space you required. We are very hands on owners of over 22 years so running our villa from a distance is not a problem as we have a fab team of people who are on hand if an issue happens.

20 years of owning i have never had such a rude demanding guest like this before i hope never to again. I am not surprised she left neg feedback after her many threats to do this, as you can see from others our home is well loved and as an owner we do my upmost to resolve any issues quickly and go above and beyond what most owners do. The guest traveled with someone with 102 temp to stay in our home which as a responsible owner required a deep clean at my expense which i did not pass as a responsible owner i would hate someone to get sick The TV IN LOUNGE WORKED FINE so they did have something to watch. Cable company 1 1/2 hrs on the phone until 1.30 am UK time as soon as i received an email from her to try and solve it took time to test with a solution add a signal boaster box management traveled miles to pick up and place on TVS unsolved he phoned cable appointment made as issue was with outside cable equipment. In the meantime this guest as stated below cancelled appointment used my personal details and unauthorised to speak to someone this i have an e mail from cable company. We tried our best to keep her informed via email as they were out and about after 2nd day Electrical items are not plugged in as lightning strikes are frequent in Fl. confusion when told tv in queen bedroom plug would not reach when it was twin room and extension solved it. many demanding e mails from her plus threats of negative feedback list of issues were 1 hair on bed a few hairs on bathroom floor not reported until day 3 no shower pressure shower head too big a dirty mark in pool yes we have a small stain from a past guest who dropped a battery/toy it can not be removed cctv was pointing in a direction which she did not like the list went on and on and so did her demands to the point of enough was enough and she was asked to leave in 20 years i have never asked this before this person is rude demanding i hope our paths never cross again WHY because bedroom TVs did not work and someone was ill so she could not do what she planned. Bedroom TV to most guest are not important when on vacation and doorstep to Disney and everything this area has to offer. 3 days FULL refund for bedroom TVS not working when guests were out and about i don't think any owner would do this the guest used the villa facilities as any guest would plus cable company equipment problem which a new cable was installed after setting up appointment again Dreadful guest

Thank you its all down to team work and i will pass your nice comments on. We are so please your stay was relaxed and you enjoyed our villa and look forward to seeing you again in the future. XxxX Lyn & Ray