Vila Moderna em Carvoeiro | 6 Quartos | Vila Olive | Piscina Privada

Dear Roger, Thank you for taking the time to review your stay at Villa Olive. We appreciate your feedback and are glad to hear that you found the house to be nice. We apologize for any inconvenience caused by the lack of air-conditioning. While we don't advertise the villa as having air-conditioning, we understand that it can be a preference for some guests. We will take your comment into consideration for future improvements. We're pleased to know that you had a positive experience with our local manager. Communication is important to us, and we strive to ensure that our guests receive excellent service throughout their stay. We're also happy to hear that you enjoyed the late check-out option. We understand the value of a relaxing and stress-free departure, and we aim to accommodate our guests' needs whenever possible. Thank you again for your review and for choosing Villa Olive. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, VillaMore

Dear Claire, Thank you for your kind 5-star review! We’re delighted to hear that Villa Olive was a wonderful fit for your group and that you enjoyed your stay with us. Your feedback on the trundle bed and towel availability is greatly appreciated, and we’ll ensure that future guests have a more seamless experience in these areas. It’s wonderful to know that our communication met your expectations, and we’d be thrilled to welcome you back any time. Thank you once again for your recommendation! Warm regards, The VillaMore Team

Dear Lars, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you and your group enjoyed your stay at our property and found it to be great accommodation with perfect value for money. Ensuring cleanliness and seamless arrangements are among our top priorities, and we are delighted that these aspects contributed to making your experience memorable. It's fantastic to know that you and your group had such an enjoyable time. We would be honored to welcome you back for another stay in the future. Please do not hesitate to reach out if there is anything we can assist you with in planning your next visit. Warm regards, Simone VillaMore

Dear valued guest, Thank you for sharing your feedback regarding your recent stay at one of our villas. We deeply regret to hear about the issues you encountered during your stay, and we sincerely apologize for any inconvenience you experienced. We were surprised to learn that you encountered these issues during your stay as we were not made aware of any problems in the resort. At VillaMore, we are committed to providing prompt assistance to our guests, and we encourage them to reach out to us if any concerns arise. In fact, you are provided with a contact number for the villa manager in the resort precisely for the purpose of addressing any issues that may arise during your stay. Our team is available to resolve any villa-related issues promptly and ensure that your stay is as comfortable as possible. Your concerns regarding cleanliness, including the presence of mold on the walls and the condition of the terrace, are of utmost importance to us. We deeply regret that you did not have the opportunity to reach out to us or the villa manager to address these issues during your stay. We understand the importance of having necessary amenities readily available, and we apologize for the inconvenience caused by the lack of a dishwasher and limited shade options. We will review our procedures to ensure that such essential items are provided promptly to our guests in the future. Regarding the absence of air conditioning, please note that the villa did not have air conditioning in 2023. We highly recommend reviewing the villa's description and amenities before confirming your reservation to ensure that it aligns with your preferences and needs. However, we are pleased to inform you that for the 2024 season, the villa will be equipped with air conditioning free of charge. We are continually working to enhance our properties to provide a more comfortable and enjoyable experience for our guests. We are grateful for your feedback, and it will help us improve our services and better meet the expectations of our guests in the future. If you decide to visit us again in 2024, we are confident that your stay will be significantly more satisfying. Once again, please accept our sincere apologies for the inconveniences you encountered during your 2023 stay. If you have any further concerns or would like to discuss your future reservation, please do not hesitate to contact us directly. Warm regards, VillaMore Guest Relations Team